Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. I’d love to help you draw the connection in your own organization and get your own customer-driven growth engine humming. Here’s some new research on the ties between good CX and revenue growth.

White Paper 226

White Paper 2017 B2B Article 226

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. So why is it so important to connect every communication channel together? White Paper. Digital omnichannel is the next big thing of the new decade. Download Now.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers.

Retail 52

Retail White Paper Banking Loyalty 52

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. . So why is it so important to connect every communication channel together? Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

SaleMove

JULY 9, 2021

Driven by the convenience of online shopping, insurance companies are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. “To Putting customers and agents at the center of P&C insurance sales processes is within reach.

Insurance 52

Insurance Sales White Paper Customer Centricity 52

Andrew Mcfarland

SEPTEMBER 23, 2022

In addition, webinars, white papers, and video content are essential for establishing credibility. The process starts with connecting with a buyer. As the two parties build trust and rapport, the conversation progresses, and clear connections compel the buyer to take action.

White Paper 48

White Paper Webinar Competitive Advantage Touchpoint 48

Integrity Solutions

APRIL 19, 2024

Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area. But you can’t just mention where they went to college or their hometown and assume you’ve made a connection.

Sales 105

Sales Loyalty White Paper Contact Center 105

Totango

MARCH 8, 2022

Participants can ask questions of the community, connect with peers or submit events for possible promotion. They are affiliated with the Customer Success Association, a membership organization dedicated to providing information about the CS profession and helping CS professionals connect. CSM Practice.

2022 118

2022 Customer Success White Paper Social Media 118

ijgolding

JULY 24, 2018

‘Culture by design’, a white paper by Pelorus Jack and prominent academics from Cranfield School of Management , explores how to connect organisations with their customers to create a consistent, world-class customer experience that leads to sustained commercial success.

White Paper 49

White Paper Culture Customer Experience Management 49

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. If your clients feel connected to and valued by your business, they’re more likely to stay loyal and in return, spend more. About the Author.

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base.

2022 93

2022 Customer Experience Omnichannel White Paper 93

Avaya

JANUARY 29, 2019

Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper. Download the “ Optimizing the Agent Journey to Perfect the Customer Journey ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

CSM Magazine

SEPTEMBER 11, 2019

Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Join Localz first Innovation Breakfast! Hear them discuss: ? Today’s in-field challenges. ?

Innovation 45

Innovation White Paper Events Customer Satisfaction 45

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Free Download: Customer Engagement 2020 White Paper.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. Harness the power of digital tech to connect everyone and everything, putting surplus or unused goods to use, and creating experiences that effortlessly sync with our everyday lives. Download our white paper to learn more.

White Paper 43

White Paper Brands Customer Centricity Download 43

Kustomer

AUGUST 4, 2023

Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

CSM Magazine

JUNE 2, 2021

As the loyalty industry reinvents itself after the shock of Covid, Tom’s focus will be on helping clients navigate the big emerging loyalty trends and the move towards experiential benefits and emotional connection over points-based programmes.

Loyalty 52

Loyalty White Paper Travel Fashion 52

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 88

Brands White Paper Social Media Webinar 88

Comm100

FEBRUARY 25, 2020

75% of business buyers say that connected processes are very important to winning their business. Connected processes help salespeople do their job, too – 81% of sales representatives believe it is important to have a connected view of data across the entire customer journey, and customer service agents would agree!

White Paper 64

White Paper Social Media Omnichannel B2B 64

Oracle

MARCH 22, 2021

B2B marketers connect through education and logic; B2C marketers connect via emotion and simplicity. Developing deep educational resources like blog posts, white papers, eBooks, and videos showcasing the capabilities, results, and even limitations of products and services can be pivotal in converting skeptics.

B2C 85

B2C B2B Marketing White Paper 85

Tricia Morris

OCTOBER 22, 2015

When employees feel connected by and have the information and knowledge they need to immediately learn or begin doing their job, a higher level of engagement is set from the start. Employee uncertainty centered around three top items: (1) commitment to valuing employees, (2) benefits and compensation and (3) global information.

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White Paper 2015 Culture 2014 104

Beyond Philosophy

NOVEMBER 28, 2016

and making a true emotional connection. Simply, the trend is optimizing and connecting employee commitment to the organization and its goals, to the company’s unique value proposition, and to the customer. Further, there is no specific connection to the emotional drivers of employee experience. Those question are: 1) Really?

Engagement 145

Engagement White Paper 2015 Consulting 145

Strativity

NOVEMBER 19, 2019

That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve greater business impact. The post [Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact appeared first on Strativity. Best practices for integrating EX and CX. Lessons learned from CX leaders.

Webinar 40

Webinar Connections Download Presentation 40

Kayako

MAY 13, 2022

White papers. A portal that connects to internal and public-facing knowledge bases. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides. Terms and conditions.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

White Paper 76

White Paper Social Media Webinar 2020 76

inmoment

AUGUST 4, 2020

More importantly, it will foster connections between employees, create grassroots support for the initiative, and help drive a customer-centric culture. With that in mind, practitioners should strive to fold white papers, training guides, videos, and other useful tools into the branding process.

B2B 52

B2B Brands White Paper Culture 52

Comm100

FEBRUARY 25, 2020

75% of business buyers say that connected processes are very important to winning their business. Connected processes help salespeople do their job, too – 81% of sales representatives believe it is important to have a connected view of data across the entire customer journey, and customer service agents would agree!

White Paper 52

White Paper Social Media Omnichannel B2B 52

Beyond Philosophy

SEPTEMBER 7, 2015

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. It’s about connecting. You will become a valuable resource to your customers when you post information about your products and your industry. That means you interact.

Social Media 166

Social Media Engagement White Paper Blog 166

Customer Bliss

JUNE 27, 2017

She also downloaded “tons of white papers” and read thought leadership (including one of my books!). While that work has been advancing well, there’s no connection between that work and marketing — so it’s not being pushed out properly. Quick wins.

Retail 0

Retail Leadership Customer Experience White Paper 0

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. And it allows them to truly know what customers (and employees) are doing, saying and feeling.

Customer Experience 52

Customer Experience White Paper Contact Center Competitive Advantage 52

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

Customer Journey 84

Customer Journey Social Media B2C Omnichannel 84

Comm100

APRIL 6, 2020

They can also take action, helping customers to accomplish goals like booking tickets and making payments through seamless connections to your other business systems. . Brands that want to offer a truly seamless experience for both their customers and employees have to connect on the digital channels their customers use every day.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Beyond Philosophy

SEPTEMBER 13, 2016

Much of the evidence of tactical and strategic success of informal communication programs has been because companies were passionate about stakeholders in the first place, and made them feel like emotionally connected members of the family. Seek to leverage and influence, not control. This is true, of course, in both b2b and b2c environments.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Customers That Stick

SEPTEMBER 18, 2014

A white paper compiled by PunchTab indicates that many Millennials shop online daily.). Focus on connecting personally, virtually. Despite their heavy reliance on mobile devices and technology, Millennials want a sense of personal connection with a brand’s loyalty program.

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

CSM Magazine

JUNE 7, 2023

Establish A Strong Online Presence Nowadays, everyone is online, so if you haven’t established a strong online presence yet, you might be missing out on opportunities to connect with your customers. Consider publishing informative blogs, articles, white papers, or guides, that will help you share your knowledge and best practices with others.

2023 52

2023 White Paper Social Media Document 52

CSM Magazine

OCTOBER 16, 2020

Clients want high-value propositions, multi-channel connections, and excellent customer service. Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) According to a Global Consumer Banking Survey by Ernst & Young, consumers want to trust and engage deeper with banks, lenders, and credit unions.

Customer Retention 52

Customer Retention White Paper Multi-Channel Social Media 52