eglobalis
NOVEMBER 3, 2024
In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.
eglobalis
NOVEMBER 26, 2024
How to Make it Actionable: Host Co-Creation Workshops: Involve clients in the design and testing phases of new products. How to Make it Actionable Introduce Wellness Programs: Offer mental health resources, such as access to counsellors, mindfulness training, or stress management workshops. Let’s connect, and share your insights!
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eglobalis
NOVEMBER 12, 2024
Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues. If you enjoyed this practical article and would like to stay connected, feel free to connect with me on LinkedIn.
InMoment XI
APRIL 18, 2022
And, there are definite connections, or links, to how the rate of employee resignations can, and does, impact customer experiences and perceptions of value. Employers are reconsidering methods for building connections as well as performance. Diagnosing and Improving Employee Connection to Company Culture. Read Article.
Experience Investigators by 360Connext
MAY 20, 2015
Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. What can we do to help our employees understand their connection to the customer? The best leaders are part of the best teams.
Experience Investigators by 360Connext
APRIL 14, 2020
Workshop virtually. Just like an in-person workshop, there are virtual whiteboards and sticky notes to create in-real-time with the group. Planning this workshop is even more important, so you can set fair expectations for everyone’s involvement and set the stage for a productive session. Click To Tweet.
eglobalis
JANUARY 7, 2025
B2B Example: IBM leveraged empathy workshops with clients to redesign their cloud services. Lets connect, and share your insights! Connect or follow me here: Ricardo Saltz Gulko Happy Belated Christmas, a Merry Hanukkah, and a Marvelous 2025! Id love to hearwhat is your company doing with DT and CX.
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