Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. What can we do to help our employees understand their connection to the customer? The best leaders are part of the best teams.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

eglobalis

SEPTEMBER 19, 2024

When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 295

Customer Experience Leadership Innovation Workshop 295

Experience Investigators by 360Connext

APRIL 14, 2020

Workshop virtually. Just like an in-person workshop, there are virtual whiteboards and sticky notes to create in-real-time with the group. Planning this workshop is even more important, so you can set fair expectations for everyone’s involvement and set the stage for a productive session. Click To Tweet.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

ShepHyken

NOVEMBER 12, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Return on Investment 101

Return on Investment Financial Workshop Customer Service Training 101

ShepHyken

NOVEMBER 26, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Brands 82

Brands Loyalty Workshop Customer Service Training 82

ShepHyken

OCTOBER 29, 2024

The more you know, the more you can personalize the experience, creating a personal connection that’s hard to break. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Workshop 85

Workshop Loyalty Programs Customer Service Training Customer Service 85

ShepHyken

OCTOBER 22, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 87

Customer Service Workshop Customer Service Training Customers 87

ShepHyken

DECEMBER 24, 2024

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 90

Customer Experience 2025 Sports Workshop 90

ShepHyken

DECEMBER 29, 2024

Using Data, Technology and Creativity for Meaningful Customer Connections by Melanie Mingas (CX Network) Deloittes Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity My Comment: What happens when CX and marketing collide? Connect with Shep on LinkedIn.

Article 73

Article 2025 Customer Service 2024 73

ShepHyken

OCTOBER 15, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 87

Customer Service Workshop Customer Service Training Definition 87

ShepHyken

MARCH 25, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

2012 79

2012 Magazine Workshop Customer Service Training 79

ShepHyken

FEBRUARY 18, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 100

Customer Service Workshop Customer Service Training Customers 100

ShepHyken

FEBRUARY 25, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop 132

Workshop 2018 Customer Service Training Feedback 132

ShepHyken

DECEMBER 10, 2024

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop 87

Workshop Customer Service Training Customers Customer Service 87

ShepHyken

FEBRUARY 4, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Feedback 90

Feedback Government Hotels Workshop 90

ShepHyken

APRIL 1, 2025

Six out of 10 customers (63%) say they have stopped doing business with a company because of the inability to connect with someone from customer support. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Contact Center 76

Contact Center Workshop Customer Service Training Customer Service 76

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

2023 195

2023 Workshop 2024 Events 195

ShepHyken

DECEMBER 3, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop 85

Workshop Customer Service Training Feedback Customer Service 85

ShepHyken

NOVEMBER 6, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

2024 79

2024 Workshop Customer Service Training Download 79

ShepHyken

DECEMBER 31, 2024

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 92

Customer Experience Workshop Metrics Customer Service Training 92

Beyond Philosophy

OCTOBER 4, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This activity breaks down barriers and injects some fun into the proceedings, setting the stage for a lively and productive workshop. Also, flexibility is key when it comes to planning your workshop.

Workshop 97

Workshop Books Innovation Connections 97

ShepHyken

MARCH 4, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop 82

Workshop Feedback Customer Service Training B2B 82

ShepHyken

MARCH 19, 2025

Everyone who knew him felt a connection. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Id like to close by mentioning my friend John Ruhlin once more. He had many best friends.

Sports 79

Sports 2024 Workshop Customer Service Training 79

ShepHyken

MARCH 11, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 85

Customer Service Workshop Customer Service Training Customers 85

ShepHyken

NOVEMBER 11, 2024

Transforming Service into Experience: The Power of Personal Connection by Joseph Michelli (CustomerThink) Customer service is often defined by transactions that fulfill a stated need. The outcome was a customer’s newfound emotional connection that led to loyalty. Connect with Shep on LinkedIn.

2024 69

2024 Article Customer Service Magazine 69

Experience Investigators by 360Connext

NOVEMBER 12, 2014

When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. Not everything has to hit the mark exactly, but if the experience you deliver to customers is lacking any identity, you might as well pack it up. They were confident in telling me what they weren’t.

Brands 259

Brands Hotels Consulting Workshop 259

ShepHyken

FEBRUARY 12, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 85

Customer Service Books Workshop Customer Service Training 85

ShepHyken

FEBRUARY 23, 2025

Connection is Currency by David Lee (Direct Selling News) In a digital landscape that constantly evolves, businesses aiming to forge deeper connections with customers must embrace new trends and approaches. My Comment: Connection in this article is all about the relationship you have with your customers.

2025 79

2025 Article Customer Service Social Media 79

ShepHyken

DECEMBER 9, 2024

With customers expecting consistent personalization across channels, proactive engagement and the flexibility to control their own narrative, brands must respond by leveraging AI-driven insights and omnichannel capabilities that offer deeper connections. Connect with Shep on LinkedIn.

2024 73

2024 Article 2025 Customer Service 73

ShepHyken

NOVEMBER 18, 2024

‘Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Connect with Shep on LinkedIn.

Article 73

Article Customer Service 2024 2025 73

ShepHyken

JANUARY 28, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Loyalty Programs 92

Loyalty Programs Customer Service Training Workshop Culture 92

ShepHyken

OCTOBER 27, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Article 79

Article Customer Service Social Media 2024 79

ShepHyken

JANUARY 12, 2025

My Comment: Can AI create help a company create an emotional connection? Magazine) Maintaining strong connections to customers is essential to business success. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

2025 73

2025 Article Magazine Customer Service 73

CloudCherry

JULY 23, 2019

You’ve completed an energizing workshop and designed a powerful journey map visual. Ultimately, you need to connect the high-level journey to the “nuts and bolts” of how things work in your company. It feels inspiring to pull together your first customer journey workshop and design your journey map, doesn’t it?

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

ShepHyken

JANUARY 21, 2025

Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop 79

Workshop Travel Customer Service Training Reference 79

ShepHyken

JANUARY 5, 2025

The goal is to create an emotional connection. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn. It gets customers to come back again and again.

2025 69

2025 Article Customer Service Loyalty Programs 69

ShepHyken

OCTOBER 3, 2023

Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Workshop 158

Workshop Customer Service Training 2021 Customers 158