eglobalis

AUGUST 13, 2024

Here, we provide an overview of their corporate structures, leadership, and financial performance. Under his leadership, Samsung continues to innovate and expand its global footprint. Designed on DALL-E or MidJourney; all rights reserved to ECXOorg. Currently, Samsung is led by Lee Jae-yong, also known as Jay Y.

E-support 445

E-support Innovation Customer Centricity Loyalty 445

Experience Investigators by 360Connext

NOVEMBER 3, 2014

If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. They start trusting clients and customers more than their leadership. Blog Customer Experience Featured Innovation business growth improvement leadership linkedin'

Leadership 271

Leadership Social Media Consulting Loyalty 271

Customer Bliss

JULY 1, 2020

Yamini’s emphasis on leadership has helped HubSpot quickly adjust to a new working style to accommodate the needs of both employees and customers. Robbie Kellman-Baxter, Author & Consultant. The post 5 Must-Hear Conversations About Leadership and Relationship-Building appeared first on Customer Bliss.

Leadership 208

Leadership Chief Customer Officer Touchpoint Hotels 208

Experience Investigators by 360Connext

JUNE 11, 2015

When leadership provides updates to the team, they share knowing glances and an attitude of “oh this again.” They protect bad leadership. How to Purify a Toxic Workplace Culture appeared first on Customer Experience Consulting. ” They know nothing will change and refuse to be inspired. Take a look around.

Culture 279

Culture Leadership Social Media Consulting 279

Experience Investigators by 360Connext

MARCH 31, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Technology 265

Technology Customer Experience Social Media 2015 265

Experience Investigators by 360Connext

DECEMBER 29, 2014

She is the community manager for 360Connext, a customer experience consulting firm, and a freelance writer. She can lipread but tweet her first @Anne Reuss More Posts - Website Follow Me: The post 10 Must-Reads for a Better Customer Experience in 2015 appeared first on Customer Experience Consulting.

2015 300

2015 Customer Experience Customer Journey Mapping Touchpoint 300

Experience Investigators by 360Connext

NOVEMBER 24, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Don’t sabotage your success before you even get started.

Customer Experience 304

Customer Experience Customer Journey Mapping Social Media Culture 304

Customer Bliss

OCTOBER 24, 2017

In this episode, Anahita Reilly walks us through her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation. Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset?

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

Experience Investigators by 360Connext

DECEMBER 31, 2014

Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. More Posts - Website Follow Me: The post 3 Last-Minute Ways to Blast Off the New Business Year appeared first on Customer Experience Consulting. It’s all about you.

2015 247

2015 Webinar Entertainment Leadership 247

CloudCherry

MARCH 8, 2019

In-depth neuroscience researches tell us that there are biological differences in the way a woman and a man would think but that does not prove men and can soar higher than women in leadership capabilities. The book was the first and one of its kind, at the time, to address the role of a customer leadership executive. Jeannie Walters.

Chief Customer Officer 285

Chief Customer Officer 2006 Customer Experience Professionals Consulting 285

Experience Investigators by 360Connext

MARCH 4, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 282

Customer Service Airlines 2014 Social Media 282

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Photo credits: Striatic & State Farm via Creative Commons license.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

Experience Investigators by 360Connext

JANUARY 7, 2015

If the leadership is referring to shareholders exclusively, the customers are forgotten. More Posts - Website Follow Me: The post How To Expand Your C-Suite Without Creating New Silos appeared first on Customer Experience Consulting. Blog Culture Customer Experience Featured c-suite leadership linkedin' Who are we serving?

Chief Customer Officer 257

Chief Customer Officer 2011 2014 Leadership 257

Experience Investigators by 360Connext

DECEMBER 17, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Have fun and please let us know what changes you make in 2015!

2015 306

2015 Customer Experience Customer Journey Mapping Customer Journey 306

Experience Investigators by 360Connext

JANUARY 26, 2015

Customers know right from wrong, and the organizational leadership does, too. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

APRIL 21, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Image credits: viZZZual.com , DeclanTM via Creative Commons license.

B2B 285

B2B B2C Social Media Innovation 285

Experience Investigators by 360Connext

DECEMBER 11, 2014

If leadership isn’t willing to continuously examine and innovate around the customer experience, the business is already doomed. More Posts - Website Follow Me: The post 5 Customer Experience Fails that Make Entrepreneurs Suffer appeared first on Customer Experience Consulting. Loyalty does not mean forever for customers.

Customer Experience 272

Customer Experience Customer Journey Mapping Leadership Airlines 272

InMoment XI

DECEMBER 21, 2021

Several years ago, business consultant Matthew T. A traditionally successful partnership will consist of senior leadership working in concert with operations, market research and human resources. Market research provides the employee advocacy data and the insights.

Customer Experience 397

Customer Experience Loyalty Advertising Leadership 397

Experience Investigators by 360Connext

FEBRUARY 2, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Blog Customer Experience Featured accountability leadership linkedin loyalty'

Customer Satisfaction 264

Customer Satisfaction Loyalty Net Promoter Score Social Media 264

Experience Investigators by 360Connext

DECEMBER 5, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Social Media 244

Social Media Consulting Leadership Innovation 244

Experience Investigators by 360Connext

DECEMBER 17, 2014

He’s a #CX pioneer with several start-ups and consulting practices under his belt, a client roster of 400+ companies in 25 countries, who claim $1.5B+ in additional value from their work with him. Currently, Mike is the founder and managing principal at Storyminers in Atlanta, GA.

Innovation 275

Innovation Connections Consumers Sports 275

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. Bell tells us why truth is vital to trust.

Customer Experience 273

Customer Experience Books Consulting Sports 273

Experience Investigators by 360Connext

OCTOBER 6, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Image credits: WikiThreads , Global X via Creative Commons license.

Customer Focused 275

Customer Focused Call Center 2014 Social Media 275

Experience Investigators by 360Connext

SEPTEMBER 22, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Photo Credits: Birmingham News Room , wilhei55 via Creative Commons.

Hospitality 251

Hospitality Social Media Consulting Leadership 251

Experience Investigators by 360Connext

NOVEMBER 26, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Image Credit: 401(K) 2012 via Creative Commons license.

Banking 286

Banking 2012 Loyalty Culture 286

Experience Investigators by 360Connext

APRIL 10, 2015

This was one of the things we discussed with Shonali Burke , a leader in PR and social strategy and President and CEO of Shonali Burke Consulting , on the latest episode of Crack The Customer Code , the podcast I co-host with Adam Toporek. appeared first on Customer Experience Consulting.

Social Media 234

Social Media Marketing Customer Journey Mapping Consulting 234

Experience Investigators by 360Connext

FEBRUARY 9, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Image credits: kenteegardin , Raphael Quinet via Creative Commons license.

Customer Centricity 268

Customer Centricity Social Media Consulting Leadership 268

Experience Investigators by 360Connext

JULY 6, 2015

If there is a customer champion in any organization, it should be in leadership. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

B2B 278

B2B Net Promoter Score Effort Score Loyalty 278

Experience Investigators by 360Connext

FEBRUARY 26, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Centricity 250

Customer Centricity Customer Journey Mapping Social Media Consulting 250

eglobalis

OCTOBER 14, 2024

We must be discerning enough not to fall into this trap: Medallia Institute [link] Medallia offers a range of customer experience (CX) certification programs focused on CX leadership, data-driven decision-making, and using customer feedback to improve experience outcomes.

Customer Experience 345

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 345

Experience Investigators by 360Connext

MAY 20, 2015

Their leadership team is made up of people who are working together and leaving egos at the door. appeared first on Customer Experience Consulting. Customers who are surprised by these small moments tend to share them with others, providing word-of-mouth marketing and advocacy. Keynotes, Coaching and Executive Workshops. Get In Touch.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

DECEMBER 8, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Featured image by Elvert Barnes via Creative Commons license.

Customer Journey Mapping 252

Customer Journey Mapping Social Media Loyalty Consulting 252

Experience Investigators by 360Connext

DECEMBER 8, 2020

The same could be said about overall company goals, leadership goals and yes, customer experience goals, too. Whether it’s the end of the year or any other time that’s right, these are five of the questions I ask the clients I consult with when it’s time to reflect. And for many of us it’s extremely relatable.

Customer Experience 329

Customer Experience Net Promoter Score 2020 Leadership 329

Experience Investigators by 360Connext

NOVEMBER 10, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Frosty Man and Seattle Municipal Archives via Creative Commons license.

B2B 271

B2B B2C Social Media Retail 271

Experience Investigators by 360Connext

JUNE 22, 2015

Social can help your leadership seem more down-to-earth and in tune with customers. Could your leadership benefit from hearing directly from customers? More Posts - Website Follow Me: The post 5 Ways Everyone Wins with Proactive Social Media Engagement appeared first on Customer Experience Consulting. Photo by Wilfred Iven.

Social Media 233

Social Media Engagement Magazine Innovation 233

Experience Investigators by 360Connext

JUNE 3, 2015

” His warm tone and engaged behavior should become a standard, but this can only happen if leadership is paying attention. appeared first on Customer Experience Consulting. It’s one of my favorites. That’s why we have to be so careful.” Getting out of their silos.

Customer Service 283

Customer Service Call Center Social Media Consulting 283