Consumers Customer Confidence Customer Service Training 
ShepHyken
DECEMBER 16, 2024
The Customer Experience Paradox – and How to Overcome It by MARKETING-INTERACTIVE (MARKETING-INTERACTIVE) As consumers tighten their spending after poor experiences, brands face mounting pressure to prioritise CX or risk losing market share. Custom Studio (Inc. My Comment: What is a Forever Customer?
ShepHyken
NOVEMBER 14, 2016
8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting? Where customers go, service follows. Customer Experience Moments of Wow by Elizabeth Glagowski.
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ShepHyken
JUNE 3, 2019
This year’s global Edelman Trust Index revealed a critical development in consumer sentiment around the world. The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 8, 2024
Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.
ShepHyken
MAY 27, 2019
New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities by Christina Luttrell. CustomerThink) The widespread adoption of mobile has changed the way consumers interact with and perceive the world. Follow on Twitter: @Hyken.
ShepHyken
JUNE 24, 2019
My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. The customer service you provide would be… Amazing!
ShepHyken
FEBRUARY 14, 2018
If someone is willing to spend more, they will surely expect to get more value, and that value should be in the form of a better customer experience. A recent study by Aspect found that 52% of consumers said that they would pay more for “good” customer service while 66% will pay more for “great” customer service.
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