Remove Consumers Remove Customer Confidence Remove Customer Service Training
article thumbnail

Top 5 Customer Service & CX Articles for Week of December 16, 2024

ShepHyken

The Customer Experience Paradox – and How to Overcome It by MARKETING-INTERACTIVE (MARKETING-INTERACTIVE) As consumers tighten their spending after poor experiences, brands face mounting pressure to prioritise CX or risk losing market share. Custom Studio (Inc. My Comment: What is a Forever Customer?

Article 62
article thumbnail

5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting? Where customers go, service follows. Customer Experience Moments of Wow by Elizabeth Glagowski.

2016 128
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Top Customer Service Articles for the Week of June 3, 2019

ShepHyken

This year’s global Edelman Trust Index revealed a critical development in consumer sentiment around the world. The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Follow on Twitter: @Hyken.

Article 119
article thumbnail

Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.

Article 82
article thumbnail

5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities by Christina Luttrell. CustomerThink) The widespread adoption of mobile has changed the way consumers interact with and perceive the world. Follow on Twitter: @Hyken.

Article 106
article thumbnail

5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. The customer service you provide would be… Amazing!

Article 116
article thumbnail

Are You So Good Your Customers Would Pay You Double?

ShepHyken

If someone is willing to spend more, they will surely expect to get more value, and that value should be in the form of a better customer experience. A recent study by Aspect found that 52% of consumers said that they would pay more for “good” customer service while 66% will pay more for “great” customer service.