Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

CSM Magazine

JUNE 11, 2020

As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence. Now it appears that fears over coronavirus are fuelling a rush for contactless payment methods as never before.

E Commerce 52

E Commerce Customer Confidence 2019 Consumers 52

CSM Magazine

NOVEMBER 3, 2020

Staff, voters and customers remember those who have attempted to pull the wool over their eyes. 3 ways to improve customer service using Artificial Intelligence. AI for high resolution levels – customers simply want answers and they expect fast results, with or without a pandemic.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

CSM Magazine

SEPTEMBER 30, 2020

Boosts Customer Confidence. Six Sigma is focused on improving the customer experience. By streamlining processes and improving customer satisfaction, you better the view your customers have of the brand. After all, laws and regulations are often about safeguarding consumer interest.

Return on Investment 52

Return on Investment Innovation Customer Confidence Customer Satisfaction 52

CSM Magazine

JULY 14, 2020

Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments. According to UK Finance, card payments accounted for half (51%) of all payments in the UK in 2019 while consumer use of credit cards rose by 7% to 3.3 billion payments over the same period.

E Commerce 52

E Commerce 2004 Customer Confidence 2019 52

CSM Magazine

MAY 19, 2021

Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back customers with a new-found confidence to spend, spend, spend. Strategists and economists are predicting a similar consumer boom to that seen in the Roaring Twenties, between the wars and after the Spanish Flu pandemic.

E Commerce 59

E Commerce Multi-Channel Banking Retail 59

CSM Magazine

JULY 13, 2022

If you ignore vital touchpoints, you might end up losing your customers, their loyalty, as well as possible income at the end of the day. Why is Consumer Touch Points Important? Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Online advertising.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Thanks to the Internet and social media, customers are more savvy now than ever before. Call Control.

Customer Service 53

Customer Service Download Customer Service Training Customers 53

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Thanks to the Internet and social media, customers are more savvy now than ever before.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40