How Contact Center Optimization Can Improve Your Bottom Line
InMoment XI
FEBRUARY 8, 2024
By employing natural language processing (NLP) and machine learning algorithms, this tool can categorize messages, detect sentiment, and predict what a consumer is most likely to do next. This training needs to extend beyond the normal onboarding process, but exist in a semi-regular fashion such as quarterly, biyearly, or annually.
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