Why customer experience matters now more than ever
Maru Group
NOVEMBER 2, 2018
Yet, Maru/edr research in the hours immediately after the latest budget publication showed that less than 1 in 4 (23%) UK consumers agree with Philip Hammond that austerity is coming to an end. It means that a whopping two thirds (66%) of consumers are cautious about spending. Voice of the Customer. Spending set to drop.
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