Tricia Morris

SEPTEMBER 4, 2015

In addition, the survey also shows customer service as one of departments with the lowest job satisfaction ratings and highest percentage of hostile employees. Now consider this: In a recent Aspect Consumer Experience Survey , 76% of consumers surveyed say their view customer service as the true test of how much a company values them.

White Paper 85

White Paper Engagement Customer Service 2015 85

Kayako

MAY 13, 2022

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. Benefits of Customer Self-Service Portals. White papers. Company policies that affect customers.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

White Paper 52

White Paper 2017 Customer Service Representative Consumers 52

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 89

Workshop Customer Service Representative Events 2018 89

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 81

Workshop Customer Service Representative Events 2018 81

Comm100

APRIL 8, 2016

Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. Everyone in your business has to be able to roll up their sleeves and work with customers directly.

Customer Service 49

Customer Service Social Media White Paper Call Center 49

LiveChat

NOVEMBER 16, 2018

Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. However, research paints a very different picture of customer expectations.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45