Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops. One effective way of gaining consumer trust is Customer-Led Marketing.

Consumers 105

Consumers Loyalty Brands Retail 105

InMoment XI

NOVEMBER 26, 2024

However, to combat this, you need to understand the end-to-end customer experience and be prepared for every path a consumer might take to become a customer or that a current customer might take when using your products or services. This often stems from poor internal communication, outdated technology, or inefficient processes.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Optimove

APRIL 20, 2023

We’re here to help marketers boost customer loyalty and better understand consumer behavior and preferences, but we’re happy to help however we can. So, make a mental note, and let’s dive into our survey results – what do consumers have planned for this Mother’s Day? Last-minute Mother’s Day shopper?

Consumers 98

Consumers 2023 Omnichannel Retail 98

Maru Group

DECEMBER 13, 2022

Consumer Duty raises the bar of regulatory consumer protection in the financial services sector by shifting the regulation paradigm from a process-driven approach to one based on customer outcomes. What are the Consumer Duty outcomes? Download our paper. Download our paper.

Consumers 84

Consumers Net Promoter Score Touchpoint Financial 84

InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Thank you Your download will begin shortly.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 305 U.S. A quarter of respondents were indifferent.

2024 52

2024 Consumers Loyalty Insights 52

TechSee

OCTOBER 7, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. In sectors with high return rates, like consumer electronics, visual AI has been instrumental in addressing issues remotely. Ready to realize the financial and environmental benefits of visual AI?

ROI 124

ROI White Paper Travel Return on Investment 124

InMoment XI

OCTOBER 10, 2022

Source: White House Office of Consumer Affairs via Help Scout ) 95% of customers share bad experiences with others. Source: Zendesk ) 55% of consumers have intended to make a purchase, but backed out because of poor customer service. Take a step towards higher response rates by downloading the document below! Source: Zendesk ).

Net Promoter Score 368

Net Promoter Score White Paper NPS 2005 368

Optimove

JUNE 29, 2023

The survey also reveals that 86% of consumers plan to repeat purchases from the same brands as last year. Plus, typically budget-conscious consumers are willing to invest more in educational needs, a significant increase compared to other shopping periods such as holidays, summer, and Mother’s Day.

2023 52

2023 Loyalty Consumers Loyalty Programs 52

Beyond Philosophy

FEBRUARY 1, 2024

Next, double-digit inflation in all areas of consumer goods has wreaked havoc on consumer spending habits. YouGov’s new direct-to-consumer feature allows anyone to sample their surveying tools and conduct research directly. Currently, the podcast has 12,000 downloads per month on average! It’s also easy to use.

Consumers 78

Consumers Customers Download Presentation 78

Kustomer

MARCH 14, 2022

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. The less effort, the better — and with the digital-first consumer, chat is often better. Why Consumers Love Chat.

Consumers 92

Consumers E-support Customer Service Representative Social Media 92

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

Qualtrics

NOVEMBER 16, 2021

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% Read on for top-level insights from our Global Consumer Trends 2022 report. We asked over 23,000 consumers across 23 countries about their experiences with brands in 2021, and what they’re looking for from businesses in 2022.

2022 49

2022 Consumers 2021 Download 49

TechSee

SEPTEMBER 30, 2024

In this blog, we explore the role of generative AI in CX and how these cutting-edge technologies are redefining CX in the telecom, smart home, home security, and consumer electronics industries. To gain deeper insights into the impact of these technologies, make sure to download our white paper.

White Paper 109

White Paper Automotive Download Customer Satisfaction 109

NetBase

AUGUST 7, 2020

They recently experienced wild success leveraging TikTok to target young consumers during this lockdown. We will investigate how a brand can capture consumers by harnessing popular media, examined via social media listening. As of April 2020, TikTok had a total of 315 million downloads. The right social media tools offer clues.

Consumers 80

Consumers Social Media Download 2019 80

CSM Magazine

MARCH 14, 2022

Chatbots and Intelligent Virtual Assistants are on the customer engagement frontlines, interacting with consumers every day. consumers of 18 to 65 years of age. Our survey results reveal that consumers just aren’t sold on chatbot efficacy, and many find chatbot experiences flat-out frustrating. About the Author.

Consumers 98

Consumers Healthcare Travel Download 98

NICE inContact

MAY 8, 2019

Then we compared these findings to what consumers said in our 2018 consumer study. Organizations’ perceptions about how they execute service don’t always align with consumers’ actual experiences. Speaking of AI, the study found that contact center leaders are confident in AI, but consumers are more cautious.

Download 54

Download Contact Center 2019 Omnichannel 54

InMoment XI

NOVEMBER 16, 2023

Macro-Environmental Insights The workshop started by contextualising businesses within macro-economic and social environments, considering factors like inflation, evolving consumer behaviours, and societal habits. Download the full summary of our XI Forum Europe 2023 here

Workshop 447

Workshop 2023 Healthcare Travel 447

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. The trust consumers hold towards brands is influenced by their knowledge and understanding of national and local cultures. After all, it is our differences which define us.”

Consumers 52

Consumers Technology Culture 2023 52

Kustomer

JUNE 27, 2022

In a post-pandemic world, consumers have undergone an inadvertent shift in mindset and expectations surrounding customer experience (CX). Today’s consumer, as a result, finds great benefit in a hybrid customer experience that combines the spark of human communication and the convenience of sophisticated digital assistance.

Consumers 84

Consumers Customer Experience Social Media Poor Customer Service 84

Kustomer

OCTOBER 2, 2020

In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important. It’s not just about delivering on consumer expectations ?— it’s about exceeding their anticipated desires to drive loyalty.

Consumers 61

Consumers Retail E-support Competitive Advantage 61

TechSee

NOVEMBER 26, 2019

Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Meanwhile, most consumers are certain or likely to return a product if they find it complicated. Consumers’ growing demand for visual self-service.

Consumers 104

Consumers Contact Center Entertainment 2024 104

Kustomer

SEPTEMBER 7, 2021

Consumer demands are at an all time high. Self-Service Appeals to the Consumers of the Future. An entire generation of consumers have grown up with the answer to any question in the palm of their hand. According to our research, 72% of consumers expect their problems to be solved INSTANTLY upon contacting customer service.

Consumers 74

Consumers Download Books Customer Service 74

Maru Group

NOVEMBER 16, 2022

We spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. We found this is an opportunity for individual brands to stand up and be counted on when consumers need it most.

Consumers 76

Consumers Brands Financial 2022 76

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Download 59

Optimove

FEBRUARY 23, 2023

Marketing fatigue happens when consumers become overwhelmed or disengaged with marketing messages due to the volume or repetition of advertising. It can make consumers more skeptical or even annoyed by marketing messages, causing them to tune out or disengage from future marketing efforts.  Cold consumer shoulder!  Pick yours.

Consumers 52

Consumers Marketing 2023 2022 52

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. How AI is Transforming CDPs Download Now>> 3.

2025 59

2025 Technology Marketing Omnichannel 59

CSM Magazine

OCTOBER 4, 2022

Verint’s recent survey of more than 5,000 consumers across Gen Z, Millennials, Gen X and Baby Boomer demographics shows that customer satisfaction scores have fallen for the majority of the 20 banks in our benchmark. And nearly half of consumers over age 41 don’t receive fraud alerts because they don’t know they are available.

Banking 52

Banking Consumers Net Promoter Score Customer Experience 52

Kustomer

MAY 25, 2022

You read that statistic correctly: 77% of consumers under 25 say that chatbots are helpful, according to Kustomer’s own survey data. Today’s consumers expect a high level of customer support and they expect it on multiple channels. What does this mean for the future of customer experience channels? Benefits of SMS Customer Support.

Consumers 98

Consumers Social Media Customer Experience 2022 98

Strativity

NOVEMBER 30, 2022

Seeing your customers as people, not just purchasers, means reconsidering the depth and nature of your brand-consumer relationships. Being aware of potential roadblocks to developing and sustaining strong consumer-brand relationships will help you cultivate a more thoughtful, high fidelity connection with your customers.

Consumers 52

Consumers Brands Multi-Channel Touchpoint 52

Optimove

NOVEMBER 4, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. Rigid, assembly-line marketing roles—where each marketer is confined to a specialized task—no longer serve the needs of brands or consumers.

Marketing 59

Marketing Multi-Channel Download Customer Centricity 59

CSM Magazine

OCTOBER 12, 2022

Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Recently, Calabrio surveyed 250 consumers around the world and the results were impressive. At the same time, the proportion of British consumers happy to self-serve complaints has dropped to 28% in 2022, down from 34% in 2021.

Consumers 52

Consumers 2022 Social Media 2021 52

InMoment XI

AUGUST 20, 2024

The Importance of Online Reputation for Lawyers One of the main reasons that a good online reputation for lawyers is important is because 90% of consumers look at reviews before contacting a lawyer or law firm. What digital sources do consumers use to conduct research on law firms in 2024? Download the Report

Management 195

Management Social Media 2024 Download 195

DemandJump

JUNE 17, 2021

Consumer insights are critical for agencies and marketing teams seeking better opportunities to speak to their audiences and provide a better journey to conversion.

Download 98

Download Insights Consumers Customer Insights 98