TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Consumer shift toward streaming content. The cable industry is at a crossroads. Factors Affecting the Cable Digital Transformation. Negative customer service perception.

2028 41

2028 Entertainment Advertising 2010 41

Alida

OCTOBER 4, 2016

Frequent and fun activities are generally more effective than long, time-consuming surveys. Engagement, not entertainment. Don’t confuse engagement with entertainment. Use features in your insight community that solicit questions, comments and suggestions. Surprise members with a gift for special occasions.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

NOVEMBER 13, 2024

Regular testing and refinement are time-consuming but crucial for improving model accuracy. Without proper testing and validation, a model is likely to produce inaccurate predictions. For example, if it overfits the training data, it won’t be able to make accurate predictions on new data.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Culture Transportation Social Media 105

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. How often do your customers giggle?

Article 77

Article 2024 Customer Service 2025 77

ShepHyken

NOVEMBER 3, 2024

The author writes in a very conversational style that, while entertaining, makes some great points. Marketing is about the brand promise. CX is about keeping that promise, hence the closing line of the article: CX is all about operationalizing your Brand Promise.

Article 70

Article 2024 Customer Service Loyalty Programs 70

InMoment XI

OCTOBER 29, 2024

If you’re easy to find, contact, and buy from, they’ll become long-term consumers. To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below! Calculate your business’ ROI using InMoment’s VoC tools. Pricing isn’t a huge concern for them.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. In a world of choice, consumers need help to simplify their decisions. Use consumer insight through the product innovation cycle.

2016 267

2016 Innovation Marketing Insights 267

Experience Investigators by 360Connext

MARCH 16, 2015

Phone Company Name.

Events 223

Events Customer Experience Webinar Telecommunications 223

Maru Group

MARCH 14, 2023

Todd Trautz Maru/Matchbox | March 2023 A global entertainment studio enlisted Maru to help advise them on content planning. Additionally, the entertainment studio sought to leverage the emotional connection to the original movie or show to draw in a new generation of viewers while capitalizing on the previous audience.

Entertainment 82

Entertainment CEM 2023 Touchpoint 82

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Monday, January 7. 1:30 – 2:00 PM.

2019 174

2019 Innovation Entertainment Events 174

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Loyalty Programs Social Media Download 52

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.) Let’s chat today.

Customer Experience 290

Customer Experience Contact Center 2019 Customer Care 290

Alida

OCTOBER 18, 2016

By 2020, Generation Z will account for 40 percent of all consumers in the U.S. To prepare for the future, companies should start building a relationship with Generation Z consumers now. Also known as Gen Z, iGeneration (iGen) or Net Gen, this cohort is massive and influential. alone, there are 65 million of them.

Travel 279

Travel 2010 Fashion Hotels 279

TechSee

NOVEMBER 26, 2019

The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. Driven by growing consumer demand for convenience, safety, security, and lower energy costs, the smart home technology market is growing steadily. Smart home adoption is on the rise.

Consumers 104

Consumers Contact Center Entertainment 2024 104

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 195

Retail Customer Experience Social Media NPS 195

CSM Magazine

MARCH 27, 2025

The Consumer Expectation Shift Gone are the days when people were okay with 24-hour email replies. Todays digital consumer expects a seamless, lightning-fast experience. This kind of seamless interaction keeps players entertained and loyal, showing how powerful real-time engagement can be when executed well.

Customer Engagement 52

Customer Engagement Engagement Competitive Advantage Entertainment 52

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. This means inflation is rising faster than spending, indicating pressures on consumers. Consumers are now more careful and selective with their spending.

Consumers 71

Consumers Social Media Omnichannel Customer Centricity 71

GetFeedback

JULY 19, 2019

Research reflects it, too: 76% of consumers expect companies to understand their needs and expectations. One of the most recognizable examples is from the Walt Disney Company: We create happiness by providing the finest in entertainment for people of all ages, everywhere. We can all agree customers expect more of us than ever.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Alida

OCTOBER 23, 2017

The session featured Lindsey Colella, associate director of insights integration at Sun Life Financial, Eileen Chen , consumer insights specialist at Keurig Canada, and Emily Driscoll, insight executive from Bauer Media UK. Today, Keurig Canada is able to engage with consumers twice a week, getting insight more quickly than ever before.

ROI 153

ROI Customer Relationships Insurance Advertising 153

ShepHyken

MARCH 10, 2025

Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are. We took a unique and very entertaining approach.

2025 70

2025 Article Loyalty Programs Customer Service 70

Alida

AUGUST 24, 2021

There’s no doubt about it: The pandemic turned media streaming from a rising star to a consumer staple.

Voice of Customer 246

Voice of Customer Insights Consumers Customers 246

Alida

AUGUST 1, 2017

Unless you’re talking to your target customer on all sorts of decisions, you’re not consumer-centric. Tombalakian concluded, “Unless you’re talking to your target customer on all sorts of decisions, you’re not consumer-centric. We all have experts in our teams, but the consumer will tell you what she likes and what she doesn’t.

Entertainment 124

Entertainment Advertising User Experience Consumers 124

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

2023 143

2023 Entertainment Touchpoint Connections 143

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. This means inflation is rising faster than spending, indicating pressures on consumers. Consumers are now more careful and selective with their spending.

Consumers 62

Consumers Social Media Customer Centricity Touchpoint 62

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. This means inflation is rising faster than spending, indicating pressures on consumers. Consumers are now more careful and selective with their spending.

Consumers 62

Consumers Social Media Omnichannel Customer Centricity 62

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. Brands can incorporate a variety of AR experiences into their packaging, and offer the consumer an interactive visual experience.

Apparel 152

Apparel Customer Experience Retail Sales 152

CSM Magazine

DECEMBER 10, 2024

While companies building consumer apps and prosumer tools invest heavily in personalizing user experiences through product usage data, teams still manually craft the workflows that deliver those personalized moments. The agents are managing on the order of 15-200 billion decisions every week that determine product surface interactions.

2006 52

2006 2009 2025 Consumers 52

Joe Rawlinson

JULY 8, 2015

Chinese retailers are taking interactive consumer engagement and social e-commerce to the next level via private messaging platforms like Weibo and WeChat, helping shoppers throughout the entire purchasing process via live chat and ongoing customer service. Lessons on online retailing can also be learnt from the East. Conclusion.

Customer Service 144

Customer Service Social Media E Commerce Retail 144

InMoment XI

OCTOBER 3, 2024

79% of consumers say that loyalty programs caused them to purchase from an organization more frequently. Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

TechSee

OCTOBER 16, 2018

The Consumer Challenge. While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Companies have taken notice of consumer preference for self-service. The Enterprise Challenge.

Wireless 138

Wireless Call Center Consumers Entertainment 138

TechSee

FEBRUARY 25, 2020

Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process.

Entertainment 109

Entertainment Contact Center Consumers Connections 109

TechSee

MAY 7, 2019

More consumers than ever are sending back fully functioning electronic products. TechSee , a global leader in visual customer assistance powered by AI and Augmented Reality, has released the results of a study on consumer behavior when returning non-defective electronic devices, revealing some eye-opening findings. Back to the store.

2011 107

2011 Consumers Entertainment Retail 107

InMoment XI

JUNE 13, 2024

For example, a news organization can use topic modeling to automatically categorize articles into topics like politics, sports, and entertainment. Market Research Companies use text mining to analyze consumer opinions and market trends. It helps in organizing and summarizing large collections of textual information.

Social Media 195

Social Media Document Contact Center Insights 195

C3Centricity

MARCH 12, 2024

Because consumer behaviour has evolved. Today’s consumers are inundated with choices and information, making them more selective about where they direct their attention and loyalty. A study by Epsilon found that 80% of consumers are more likely to purchase a brand that provides personalized experiences.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

ShepHyken

AUGUST 14, 2020

Put simply; customer experience can be defined as thoughts and feelings that the consumer associates with the brand. Consumer experience involves all the interactions, everything including TV ads to the monthly statement. Consumers who completed the exercise target for the month did not have to pay the watch’s monthly installment.

Customer Experience 102

Customer Experience Social Media Insurance Entertainment 102