Consumers Hospitality Loyalty Poor Customer Service 
Up Your Service
MAY 3, 2017
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.
Interactions
JULY 22, 2021
On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. The research is clear.
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Call Experts
JULY 27, 2023
According to Forbes , 70% of businesses believe that delivering excellent customer service is a top priority for their organization. In fact, 97% of customers report that customer service is a significant factor in their choice of loyalty and brand advocacy.
SurveySensum
SEPTEMBER 25, 2024
Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.
Help Scout
JUNE 22, 2021
Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.
ProProfs Chat
DECEMBER 21, 2020
And more companies in your domain gives customers more options to explore. That’s exactly where you need to understand how one bad experience may convince your customer to make a switch to another brand. In fact, 47% of consumers end up switching to a different brand due to bad customer service.
PeopleMetrics
JANUARY 28, 2021
I of course knew you could take surveys on the bottom of a receipt or that kind of thing, but this was, for me, learning about customer experience and survey feedback and closed loop processes and all that kind of stuff, really. I need to measure the customer experience."
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