ShepHyken

DECEMBER 9, 2024

High customer expectations and the ability to switch to competitors easily mean companies must work even harder to keep their consumers happy. “Nice to have” industries like online retailers, hospitality, and airlines must invest more in experience to establish trust and loyalty with their customers.

Feedback 75

Feedback 2025 Airlines Hospitality 75

InMoment XI

OCTOBER 17, 2024

While open-text questions provide rich data, analyzing them can be time-consuming. Finding the best way to present a questionnaire that’s both user-friendly and efficient can also be time-consuming. Customers discover your business through various channels, from their colleagues to social media posts.

Feedback 195

Feedback Insights Customers Banking 195

C3Centricity

JUNE 8, 2020

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. Build Relationships with Strangers.

Hospitality 122

Hospitality Customer Centricity Hotels Return on Investment 122

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

GetFeedback

NOVEMBER 25, 2019

Consumer Shipping: 78%. Hospitals: 76%. Internet Social Media: 72%. Computer Software: 79%. Cooperative Energy Utilities: 75%. Credit Unions: 81%. Department and Discount Stores: 76%. Financial Advisors: 80%. Fixed-Line Telephone Service: 70%. Food Manufacturing: 82%. Full-Service Restaurants: 81%. Gasoline Stations: 74%.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint. Increase online presence. But visibility alone isnt enough.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

ReviewTrackers

MARCH 6, 2017

The increasingly wired populace and a growing class of savvy, empowered consumers want more options, fairer prices, greater convenience, and better interactions across the continuum of care. Approximately 85 percent of consumers are now at least “moderately likely” to choose a doctor over another based on high ratings and positive reviews.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

Thematic

APRIL 3, 2025

Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful. Exponential growth in unstructured data (social media, emails, customer feedback). Let’s start.

Marketing 62

Marketing 2030 E Commerce Social Media 62

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. VOZIQ turned to InMoment to fill this gap.

Insights 195

Insights Social Media Net Promoter Score Events 195

NetBase

MAY 30, 2019

When offering a top-notch experience is your product, you’ve got your work cut out for you in today’s consumer-empowered climate. Such is the lot of hospitality and restaurant brands. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics.

Hospitality 56

Hospitality Consumers Social Media 2019 56

Thematic

OCTOBER 30, 2024

You can collect VoC data through: Surveys Interviews Reviews Social media interactions This data is crucial for understanding customer satisfaction, identifying areas for improvement, and strengthening customer relationships. Efficient and accurate market research Traditional market research methods can be time-consuming and costly.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

Joe Rawlinson

JULY 8, 2015

Ongoing social engagement. If you’re in ecommerce, to attract Millennials, you simply must be active on all social media platforms, especially those that are based on images, such as Instagram and Pinterest. Live video is the perfect tool to make your site more hospitable. And it works. Who’s already doing it? Conclusion.

Customer Service 144

Customer Service Social Media E Commerce Retail 144

BirdEye

DECEMBER 19, 2024

AI-driven customer insights analyze patterns across social media posts, feedback, and user behavior to reveal insights that help digital marketers make better decisions. They needed an automated solution to collect, manage, and leverage guest reviews while maintaining their reputation for exceptional hospitality.

Marketing 52

Marketing Social Media Hospitality ROI 52

BirdEye

APRIL 13, 2025

Whether you’re a content creator, a brand, or a small business owner, Pinterest has evolved into one of the most powerful platforms for turning visual inspiration into real-world consumer action. If you’re in retail or hospitality, you will agree that this data isnt just valuableits essential. The best part? Watch a demo.

2025 52

2025 E Commerce Social Media Retail 52

CSM Magazine

SEPTEMBER 28, 2021

Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practices for digital reputation management. The study included insights from 2,000 nationally representative consumers who visit a bar, restaurant, pub or hotel once every six months.

Hospitality 52

Hospitality Consumers Social Media Hotels 52

InMoment XI

OCTOBER 3, 2024

79% of consumers say that loyalty programs caused them to purchase from an organization more frequently. Personalize Customer Experiences Did you know that 71% of consumers expect a personalized customer experience? Furthermore, 78% of consumers are likely to repurchase from an organization that personalizes their customer experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Think Customers

MARCH 31, 2015

In recent years, consumers have become increasingly comfortable with expressing praise and concern via social media. Within the hospitality industry, Best Western and its properties have seen an uptick in occupancy rates that can be directly correlated to their social engagement efforts. 1to1Media.com/weblog.

Social Media 87

Social Media Hospitality Engagement Blog 87

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Good or bad, social media massively amplifies the word-of-mouth effect.

Hospitality 74

Hospitality Travel Brands Airlines 74

Alida

APRIL 5, 2017

What does it look like, and how should providers implement it in their practices and hospitals? Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps. What exactly does “patient-centric” care mean?

Retail 154

Retail Customer Base Rewards Programs Insurance 154

TechSee

FEBRUARY 5, 2019

Increasingly tech-savvy consumers now have a greater ability – and desire – to handle issues on their own terms, and the providers which embrace this trend will be able to reap the rewards. Life’s a journey, and each trip involves interactions with multiple companies from different industries such as travel, hospitality and retail.

2019 173

2019 Customer Experience ROI 2025 173

InMoment XI

APRIL 3, 2024

It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. Why is Digital Customer Experience Important?

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

Hospitality 106

Hospitality Hotels Social Media Return on Investment 106

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. This means inflation is rising faster than spending, indicating pressures on consumers. Consumers are now more careful and selective with their spending.

Consumers 71

Consumers Social Media Omnichannel Customer Centricity 71

BirdEye

SEPTEMBER 26, 2023

Clinics and hospitals can also improve patient experience by streamlining operations by introducing artificial intelligence in repetitive tasks such as generating reports, setting up reminders, and automating payments, to name a few. As a result, admitted patients got a hospital bed 38% more quickly.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

BirdEye

FEBRUARY 4, 2025

According to Birdeye’s Online Reviews Report , 68% of consumers check online reviews before choosing a local businessmaking a strong online presence essential. Drives revenue through trust and visibility Consumers rely on customer sentiment when making purchasing decisions.

Brands 52

Brands Management Multi-Channel Social Media 52

ShepHyken

JULY 8, 2019

If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim. That’s why you need to know how to improve customer service using social media. More and more consumers are turning to social channels to seek help, complain and praise.

2019 122

2019 Article Customer Service Social Media 122

BirdEye

APRIL 11, 2025

With a strong local SEO strategy, your business becomes easier to find on search engines, social media, and online directoriesexactly where customers begin their search. In fact, 90% of consumers read at least two reviews before making a local purchase, which makes reviews a key part of your local SEO strategy.

2025 52

2025 Multi-Channel Social Media Demo 52

CSM Magazine

JUNE 5, 2024

The hospitality industry continuously evolves, with customer expectations rising yearly. Here are some key customer experience trends shaping the hospitality industry today. According to Hospitality Technology’s 2023 Lodging Technology Study , 74% of hotels plan to implement mobile check-in/out within the next year.

Hospitality 52

Hospitality Hotels Customer Experience Guest Experience 52

Andrew Mcfarland

SEPTEMBER 23, 2022

Employer-hospital partnerships. Employer-hospital partnerships have several benefits for both the hospital and its employees. For example, employer-hospital alliances can provide the employer with access to more health care services while lowering the costs associated with health care. Social and mobile marketing.

Hospitality 48

Hospitality Social Media Healthcare Financial 48

ShepHyken

APRIL 3, 2017

Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media.

2017 76

2017 Article Social Media Customer Service 76

CSM Magazine

FEBRUARY 19, 2025

Chatbots integrated into restaurant websites, apps, and social media platforms can instantly assist customers without requiring human intervention. In the past, manually sifting through online reviews, social media comments, and customer surveys was a time-consuming process.

Customer Experience 52

Customer Experience Social Media Competitive Advantage Customer Satisfaction 52

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. This means inflation is rising faster than spending, indicating pressures on consumers. Consumers are now more careful and selective with their spending.

Consumers 62

Consumers Social Media Customer Centricity Touchpoint 62

Second to None

JULY 5, 2024

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. This means inflation is rising faster than spending, indicating pressures on consumers. Consumers are now more careful and selective with their spending.

Consumers 62

Consumers Social Media Omnichannel Customer Centricity 62

ProProfs Chat

JANUARY 30, 2020

Customer Engagement Through Social Media. Consumer Engagement & Experience. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

BirdEye

DECEMBER 27, 2024

While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions. Successful restaurant owners recognize that different platforms attract different audiences.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52