BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally?

2023 116

2023 Consumers Multi-Channel Healthcare 116

Joe Rawlinson

NOVEMBER 3, 2024

Having updated information means better buyer relationships and personalized offers. It channels quick data capture into your backend management systems. Boosting Security Measures OCR protects sensitive information by reducing the risk of data exposure during transactions.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. When and How to Transition to Multi-Channel? Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. This information empowers agents to personalize their responses, creating a more engaging and tailored experience for customers.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. Even when a business is located nearby, consumers often rely on search engine results, online reviews, and social media platforms to decide whether a brand is credible and worth visiting. Increase online presence.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?

E Commerce 195

E Commerce E-support Healthcare Multi-Channel 195

BirdEye

NOVEMBER 22, 2024

Consumers research businesses online before booking an appointment or purchasing a product – what they see here greatly matters. However, online reputation management in Australia can be challenging, especially for multi-location businesses. They form the first impression of your business, helping consumers trust you better.

Multi-Channel 52

Multi-Channel Management Social Media Customer Centricity 52

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. However, details can slip out when your agents process multiple applications, especially for a multi-location operation.

Multi-Channel 52

Multi-Channel Document Social Media Financial 52

InMoment XI

JANUARY 17, 2024

With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors. Today’s consumers expect seamless and convenient interactions across multiple channels. Guest experience differentiates your brand.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Focus on local social media campaigns In the UK, many consumers turn to social media platforms like Instagram, TikTok, or Facebook to research businesses. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Demo 52

GetFeedback

APRIL 25, 2019

As it becomes harder for consumers to differentiate between companies based on product alone, most are now relying on the quality of customer experiences a company can provide to make their choice. . As companies begin to compete on customer experience, consumers are increasingly setting higher standards for how they expect to be treated.

Customer Service 186

Customer Service Multi-Channel Omnichannel Net Promoter Score 186

InMoment XI

SEPTEMBER 17, 2024

Did you know that 38% of Millennials and 39% of Gen Z consumers reported that they are most likely to give up solving a problem with a product or service if they cannot find a solution themselves? When they do, be sure to be equipped with the right information in a timely manner to assist them during the customer journey.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

Interactions

FEBRUARY 6, 2025

The stakes are high: Consumers are protecting their homes and their families. According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Claims can make or break their finances.

Insurance 62

Insurance Interaction Multi-Channel Contact Center 62

CSM Magazine

JANUARY 24, 2025

In addition, ICIW is now turning post-purchase communications with customers into a fully-fledged marketing channel. For consumers, their deliveries are more than boxes and bags but the foundation of a long-standing relationship with a brand that communicates and connects with them on many levels.” ICIW chose to use nShift Track.

Multi-Channel 52

Multi-Channel Communication Customers Brands 52

CSM Magazine

JANUARY 24, 2025

In addition, ICIW is now turning post-purchase communications with customers into a fully-fledged marketing channel. For consumers, their deliveries are more than boxes and bags but the foundation of a long-standing relationship with a brand that communicates and connects with them on many levels.” ICIW chose to use nShift Track.

Multi-Channel 52

Multi-Channel Communication Customers Brands 52

TechSee

APRIL 28, 2020

On the one hand, they need to deliver the products and services consumers want in multiple formats. The race for omnichannel saw companies striving to align their messaging, goals and design across each channel and device, including web, voice, chat, messaging, social media, video and email. The average U.S.

Customer Journey 124

Customer Journey Multi-Channel Omnichannel E Commerce 124

TechSee

OCTOBER 9, 2018

Millennial consumer attributes. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 More than 60% of Millennials say they understand information faster when it’s communicated visually. She’s a Millennial.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

Alida

JANUARY 13, 2017

Such an easy thing to correct, and, as a consumer, such a frustrating way to start off my interaction. . Finally, empower your team with decision-making authority and a transparent information architecture. Consumers have a multitude of ways to engage with a company. Brands must ensure a seamless experience across all channels.

Marketing 91

Marketing Customer Experience 2017 Multi-Channel 91

BirdEye

DECEMBER 16, 2024

Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses. Information tells you a story," explains Jay Catrib from Pogoda Companies , "and instead of people looking at the information, they're storytellers looking at the data and trying to form strategies around it.

Management 52

Management Multi-Channel Social Media Demo 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

2025 52

2025 Multi-Channel Social Media Demo 52

Retently

OCTOBER 23, 2024

Stores can use these surveys through various channels like email, in-app, chat/messenger, or SMS. The key is to choose the survey channel that best fits your brand’s needs and target audience. Did you find all the product information you needed to make your purchase decision? Can you share a bit about yourself?

Retail 109

Retail NPS Touchpoint Feedback 109

BirdEye

APRIL 11, 2025

In this blog post, well walk you through how to choose the right local SEO agency that can help your multi-location business thrive in the UK market. In fact, 90% of consumers read at least two reviews before making a local purchase, which makes reviews a key part of your local SEO strategy.

2025 52

2025 Multi-Channel Social Media Demo 52

ShepHyken

FEBRUARY 18, 2020

Learn how to “fish the big data lake” so you can pull out useful pieces of information about your organization, its processes, and the customer experience. Consumers want to do business with organizations they trust. Quotes: “Our expectation as consumers is that the organizations we work with know us and know what we want.”.

Multi-Channel 125

Multi-Channel ROI Leadership 2020 125

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. To maximize its impact: Managing your profile goes beyond basic information. While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

Thematic

APRIL 3, 2025

The drivers we cover in this section are central to the market’s projected multi-billion dollar growth over the next decade. AI has dramatically reduced the need for manual work like coding qualitative data , which has traditionally been one of the most time-consuming tasks in customer research. Take Atlassian , for example.

Marketing 62

Marketing 2030 E Commerce Social Media 62

Beyond Philosophy

SEPTEMBER 13, 2016

Saying that today’s consumers and employees are ‘savvy’ is only scratching the surface of their awareness, sophistication, and levels of discrimination in identifying what is real and what is fake. One of the challenges here is coordinating social media selected with other communication channels, including communication by employees.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

BirdEye

FEBRUARY 4, 2025

According to Birdeye’s Online Reviews Report , 68% of consumers check online reviews before choosing a local businessmaking a strong online presence essential. But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels.

Brands 52

Brands Management Multi-Channel Social Media 52

Thematic

MARCH 2, 2025

That’s the reality today—over half of consumers will switch to a competitor after just one negative interaction. Unlike raw data, insights interpret patterns and emotions behind customer behavior, enabling brands to make informed decisions. Consumer analytics might reveal that 70% of visitors leave without buying.

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

Kustomer

AUGUST 24, 2021

With a world of options, the ability exists to forge bonds with a brand and cultivate ongoing, consistent consumer loyalty. E-Commerce customer service trends tell us that consumers value their experience over goods and services they receive. Warranties: Providing detailed and accurate product information is key. .

E Commerce 114

E Commerce E-support Customer Experience Omnichannel 114

Win the Customer

NOVEMBER 14, 2016

These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. In the UK, more and more consumers are refusing to accept poor quality customer service. How about being a bit more personal and actually communicating with your customers? Let your customers rave.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

ReviewTrackers

AUGUST 24, 2020

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey. As a result, businesses across a wide range of industries are being compelled to adopt a more customer-centric approach.

Customer Experience 124

Customer Experience Multi-Channel Social Media Customer Centricity 124

Thematic

FEBRUARY 24, 2025

Studies show that 73% of consumers will switch to a competitor after multiple bad experiences, and more than half will leave after just one. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

SurveySensum

APRIL 15, 2025

We’ll delve into their features, pros, cons, and pricing in detail, equipping you with the knowledge to launch your VOC program , make informed choices, and enhance your customer-centric approach. Close the loop by informing the customers of the actions taken. In this blog, we will explore 11 remarkable voices of customer tools.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

Beyond Philosophy

FEBRUARY 17, 2020

Messina coined the phrase Conversational Commerce in 2016 to describe all the changes happening in the way we interact with customers in the consumer marketplace. Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina is an expert on this subject.

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

TechSee

SEPTEMBER 9, 2020

They want to communicate on their preferred channels, receiving personalized content and proactive services. It highlights that 37% of consumers have required some form of technical assistance or home repair during the crisis. Engineers often struggle to find the right information from textual knowledge bases in the field.

Management 145

Management Multi-Channel Contact Center Webinar 145