Consumers Leadership Online Experience 
Second to None
OCTOBER 9, 2018
Establishing an excellent brand experience in the modern age is impossible without providing enhanced value to consumers that visit your online channels. However, simply having the option of buying your product online is not enough based on current consumer expectations. 1,2,3,4 [link]. 1,2,3,4 [link].
Beyond Philosophy
OCTOBER 3, 2014
“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?”
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Beyond Philosophy
JUNE 11, 2015
CMC, is Thought Leadership Principal for Beyond Philosophy. just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Michael Lowenstein, Ph.D.,
Beyond Philosophy
FEBRUARY 3, 2015
Dobrev asserts that most consumers say they want more choices, but they really want just enough choices. Like the famous discerning fictional heroine Goldilocks, consumers want an amount of choices that is just right. What about Call to Action in the Retail Experience? How Subconscious Clues Improve Calls to Action in Websites.
ShepHyken
AUGUST 2, 2021
One of the three “surprising facts” is the disconnect between what leadership thinks about their CX and what customers think. The article starts off with some stats and facts about why consumers unfollow brands. But it’s also the latest, even seemingly insignificant interaction you had with a customer. Okay, not a surprise anymore.
Eptica
SEPTEMBER 10, 2015
However, the complexity of multiple digital channels, increasingly demanding consumers , and the sheer volume of interactions pose a major challenge to companies. Further research from McKinsey discovered that, even with the advantages of digital channels, many consumers still use analog channels such as the telephone for customer service.
Happy or Not
NOVEMBER 20, 2024
Improved customer experience across all channels Gathering feedback across all aspects of the customer journey, from online experiences to direct interactions, enables a business to identify areas where the experience can be improved.
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