Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. No wonder that 72% of consumers in the U.S. As consumers have their smartphone with them all the time, they have the ability to access information 24x7, driving demands for fast, effective service, day and night.

Mobile Customer Service 72

Mobile Customer Service Customer Service Social Media 2016 72

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Provide Tailored Services .

B2B 81

B2B Sales Customer Experience 2012 81

UJET

OCTOBER 22, 2020

ByNext, and Instacart are using this simple focus on customer experience to drive big wins. Embraces Mobile as More Than a Channel. More than half of all ecommerce sales are expected to come from a mobile device by 2021. knew they needed to create an intuitive mobile customer service experience.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

ByNext, and Instacart are using this simple focus on customer experience to drive big wins. Embraces Mobile as More Than a Channel. More than half of all ecommerce sales are expected to come from a mobile device by 2021. knew they needed to create an intuitive mobile customer service experience.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72

Joe Rawlinson

APRIL 25, 2018

Basically, you can make a window to any of your services via a mobile app. Customers will love it. In fact, 75% of customers rely on the Internet and their smartphones when they shop. Additionally, 50% of these customers prefer to use a mobile customer service app before any other means at their disposal.

Automatic Callback 114

Automatic Callback Customer Service Social Media Mobile Customer Service 114

ProProfs Chat

MAY 6, 2020

Marketing Customer Experience Statistics. B2B Customer Experience Statistics. Retail Customer Experience Statistics. Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics.

2020 66

2020 Customer Experience E Commerce E-support 66

Eptica

AUGUST 5, 2016

Author: Neil Cox While it is widely considered a mature channel, email is becoming more, not less important when it comes to customer service. Consumers value its ease of use and full audit trail, while the rise of mobile makes it even faster and simpler to contact companies using email. Published on: August 19, 2016.

Customer Service 49

Customer Service Contact Center Average Handle Time 2016 49