eglobalis
NOVEMBER 5, 2024
Why I Admire Brian’s Work Throughout my career, I’ve been deeply involved at the intersection of technology, design, innovation and customer experience, guiding high-tech companies toward improvement and transformation. What’s the Future of Business? WTF) – Defining Customer Experience (CX) What’s the Future of Business?
InMoment XI
JULY 13, 2023
In our recent virtual panel discussion, we explored how different financial firms are embracing the Consumer Duty Act and identified areas where most of their resources have been designated. How Prepared Do You Feel for Consumer Duty? What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty?
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eglobalis
NOVEMBER 26, 2024
Unlike the often-transactional nature of Business-to-Consumer (B2C) interactions, B2B relationships involve longer decision cycles, diverse stakeholders, and operational intricacies. Scaling Empathy Through Technology Technology can scale empathy by personalizing interactions and anticipating client needs across global operations.
eglobalis
JULY 25, 2024
Cultural Differences and Consumer Expectations One of the primary reasons the USA excels in CX is the cultural emphasis on customer satisfaction. Investment in Technology and Innovation Although technology is a tool to better CX, and is not more crucial than culture, strategy, and execution, it is an enabler of a better CX.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective.
eglobalis
AUGUST 13, 2024
Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. However, Samsung’s influence extends far beyond consumer electronics. Apple Apple Inc.,
eglobalis
OCTOBER 21, 2024
While time-consuming, the benefits of solving the problem publicly often outweigh the risks of ignoring it. However, even with technological support, keeping pace with incoming feedback can still be difficult. Managing ongoing conversations, particularly for a large organization, can consume significant resources.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. Even before COVID-19, a PWC study revealed that 59% of global consumers felt that companies had lost touch with the human element of customer experience.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers.
Advertiser: TTEC
Meeting these needs means delivering relevant experiences through the right technology such as messaging. Learning objectives: Create genuine connections through channels consumers prefer. Discover three ways to improve business outcomes by deploying messaging and AI to meet these expectations.
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This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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