Contact Center Leadership Multi-Channel 
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.
eglobalis
JULY 2, 2024
Effective leadership necessitates leveraging real-time service data and AI to gain a comprehensive view of the customer journey and sentiment upfront. However, its relevance diminishes with delayed insights. By understanding customer concerns in real-time, businesses can shift from reactive to proactive strategies.
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Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. That in itself makes a strong case for keeping your contact center quality management budget intact, but the effects of a strong program go far beyond revenue. of their revenue due to bad experiences.
InMoment XI
OCTOBER 31, 2023
With the advent of omnichannel customer experience programs and increasing customer demands, effective call center management has become more challenging and pivotal than ever before. It requires a harmonious blend of leadership, technology, and a customer-centric mindset to succeed in this dynamic landscape. How do Call Centers Work?
Customer Bliss
JULY 19, 2018
In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Customer Experience Leadership Means Being a Team Player.
TechSee
DECEMBER 16, 2021
86% of customers have come to expect a personalized and relevant experience – with conversations with agents moving seamlessly between channels. What’s more, 84% of company leadership believes that AI is the key to achieving their growth objectives. The post 2022 Trends: Imagine the Future of Call Centers appeared first on TechSee.
Uniphore
JANUARY 4, 2022
Analyze Analytics and insights from 100% of interactions across all channels. Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. Ritesh has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises.
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