Remove Culture Remove Customer Care Remove Seminar
article thumbnail

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Culture of Service: New Perspective on Customer Service Relation by edX and Kyoto University.

article thumbnail

A Peek into the World of Telemarketing Services in the Philippines

Magellan Solutions

Known as one of the most favored providers of outsourced solutions, the Philippines prides itself in its culture of dedication to quality services and hospitality, coupled with the Filipinos’ natural knowledge of the English language and Western culture, making it a site for top call centers worldwide.

Seminar 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Lithium CX Files: Consorsbank

Lithium

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40
article thumbnail

Lithium CX Files: Consorsbank

Lithium

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40
article thumbnail

Lithium CX Files: Consorsbank

Lithium

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40
article thumbnail

Importance of Community

COPC

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.

Events 40
article thumbnail

10 First Steps to Improve Your Customer Experience

Comm100

Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience. Customer-Focused Culture. The first step is to create a culture that is focused on customer satisfaction. Suitable Channels for Your Customer Base.