Culture Customer Focused Seminar 
Thematic
JANUARY 2, 2019
Leadership must be committed to improving and should regularly attend training, seminars and conferences. Allowing them the freedom to develop CX initiatives will ensure they are customer focused and invested in organizational goals. Frontline supervisors, leads and managers are a great source for ideas- one of the best IMO.
Customer Guru
AUGUST 21, 2018
He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. Rod Butcher Follow @rodbutcher.
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Michel Falcon Experience
OCTOBER 21, 2019
To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.
Micah Solomon
OCTOBER 10, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. The standard level of customer service at most modern companies is reactive. [Originally published in Forbes.com. email, chat, web).
Comm100
DECEMBER 11, 2017
Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience. Customer-Focused Culture. The first step is to create a culture that is focused on customer satisfaction.
Horizon CX
MARCH 19, 2022
Therefore, it’s incumbent upon organizations to get the AI technology right first and unfortunately what is often overlooked in the application of the technology is the cultural aspect—the people side of the equation—and how it integrates within the technology. Small wonder then that the ROI of AI is only being reported by 10% of businesses.
Storyminers
JULY 6, 2020
You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin. Leslie O’Flahavan.
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