Culture Customer Service Customer Service Strategies Exceptional Customer Service 
CSM Magazine
OCTOBER 18, 2022
A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. Make deeper customer relationships.
Oracle
AUGUST 26, 2020
Establishing a successful and efficient WFH strategy, however, requires rethinking the way you’ve always done business. Service leaders considering moving their teams remote should specifically assess internal leadership, culture, and agent resources. Foster a connected employee culture.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Integrity Solutions
SEPTEMBER 28, 2023
It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.
Retently
MARCH 18, 2024
Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”
Integrity Solutions
OCTOBER 27, 2021
In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.
ShepHyken
AUGUST 7, 2020
She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art. This era belongs to creating valuable and stellar experiences for the customers. Customer service is the most important aspect of any business.
SurveySparrow
OCTOBER 1, 2023
Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Let’s make sure your customers do.
Expert insights. Personalized for you.
52 
Let's personalize your content