InMoment XI
FEBRUARY 8, 2022
That’s where a customer experience governance foundation comes in—and more specifically, where this governance checklist we put together for you becomes the most useful. To help you start off your own CX governance checklist, let’s take a look at three must-haves: Must-Have #1: Defined CX Leaders. So this isn’t the end.
eglobalis
JUNE 27, 2024
This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights. Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
JANUARY 5, 2021
You know the brands that do customer culture well. In a word, it all comes back to the culture. The Disney Way” or “Zappos Culture” is shorthand for that relentless view to prioritize customers, their wellbeing, and their goals. Six Ways to Actively Build a Customer-Centric Culture: 1.
West Monroe
OCTOBER 11, 2023
As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. There’s clear friction, and it breeds a culture lacking in harmony and trust.
West Monroe
JULY 21, 2024
While no team is expected to go undefeated—and there is true value in a fail-forward learning culture—this track record is more likely to drive a team to being relegated rather than elevated. Our Take: Throw out the playbook on traditional corporate governance. Incorporating GenAI should be no different.
Customer Bliss
JULY 3, 2018
We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies. The Department of Commerce is Maryland’s state government economic development agency; it makes sure businesses are staying in the state and growing.
Customer Bliss
AUGUST 9, 2016
In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. Stephanie also shares how she engaged with a very different type of C-Suite: the management level of the government. . When she started with the federal government, the role was new. About Stephanie.
Expert insights. Personalized for you.
243 
Let's personalize your content