Culture Government Leadership 
eglobalis
JUNE 27, 2024
This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights. Aligning the Organization’s Culture The organization’s culture should support and promote customer-centric values.
Customer Bliss
AUGUST 9, 2016
In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. Stephanie also shares how she engaged with a very different type of C-Suite: the management level of the government. . When she started with the federal government, the role was new. About Stephanie.
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Experience Investigators by 360Connext
JANUARY 5, 2021
You know the brands that do customer culture well. In a word, it all comes back to the culture. The Disney Way” or “Zappos Culture” is shorthand for that relentless view to prioritize customers, their wellbeing, and their goals. Six Ways to Actively Build a Customer-Centric Culture: 1.
InMoment XI
MAY 4, 2022
Leadership and Loyalty. Effective leadership. Leaders who genuinely care about their people—who are “plugged in” to their organizations and listen to their employees for suggestions on how to improve—will develop corporate cultures that naturally support the concept of the Service-Profit Chain.
Customer Bliss
JULY 3, 2018
We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies. The Department of Commerce is Maryland’s state government economic development agency; it makes sure businesses are staying in the state and growing.
West Monroe
JULY 21, 2024
While no team is expected to go undefeated—and there is true value in a fail-forward learning culture—this track record is more likely to drive a team to being relegated rather than elevated. Our Take: Throw out the playbook on traditional corporate governance.
BlueOcean
OCTOBER 7, 2024
The right contact center RFP questions can tell you a lot, but discerning which partner is exactly aligned with your long-term goals, your company culture, your customer base, and your team – well, that requires a site visit. Positive, encouraging, and likeable leadership is critical. Instagram worthy?
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