CSM Magazine

JANUARY 3, 2025

Instead, they operate on a global scale, interacting with customers from diverse linguistic and cultural backgrounds. This innovative solution aggregates insights from multiple pre-translation tools, providing a comprehensive report that helps ensure accuracy, consistency, and cultural relevance in your translations.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

ShepHyken

OCTOBER 3, 2016

It’s all about creating the right culture! But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests.

2016 125

2016 Article Airlines Customer Service 125

Michel Falcon Experience

MARCH 17, 2023

Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. Thank you for joining me on this episode of the People-First Culture Podcast. Hey, everyone. If you are new to the podcast, welcome.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

BirdEye

JANUARY 24, 2025

Boost brand visibility among global and local audiences Hotels operate in a highly competitive hospitality industry where standing out is key. By showcasing your hotel brand’s values and experiences on social media pages, youre able to reach diverse audiences globally and locally.

Social Media 52

Social Media Hotels Marketing Travel 52

ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy. Don’t run from complaints.

Guest Experience 88

Guest Experience Document Entertainment Hospitality 88

Michel Falcon Experience

NOVEMBER 20, 2019

My three core focuses are employee engagement, customer experience and company culture strategies to grow a business. We want all our team members to take ownership of the guest experience and their professional development. Michel Falcon and Melissa Smilie, a People-First Culture hire. But, guess what….

Engagement 89

Engagement Culture Guest Experience Hospitality 89

Magellan Solutions

JANUARY 19, 2024

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

BirdEye

DECEMBER 27, 2024

Creating an authentic review-generation culture requires strategic and thoughtful approaches that don’t feel forced or transactional. 3 ways to build strong relationships with loyal customers First, successful restaurants leverage review insights to personalize guest experiences.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. How was the culture at 1-800-GOT-JUNK?

Culture 60

Culture Books Leadership Hospitality 60

Experience Investigators by 360Connext

JULY 16, 2019

Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives. We take this a bit for granted in industries like hospitality. It’s not unusual to have a monthly theme around guest experiences and start each shift with announcements and reminders around that theme.

Customer Experience 110

Customer Experience 2019 Guest Experience Hospitality 110

Storyminers

FEBRUARY 2, 2016

The Cathy family have been building their brand based on service (they say hospitality) since 1946. This method of using the guest experience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture. We’re talking 3X what a typical KFC store gets.).

Sales 45

Sales Hospitality Guest Experience 2016 45

Optimove

JULY 19, 2022

The hospitality industry is back. With millions of us reaching for our passports and planning a long-overdue getaway, the hospitality sector is expected to grow from $3.9 It might sound like a first-world problem, but addressing the almost daily frustration of lost keys can go a long way to elevating the guest experience.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Happy or Not

APRIL 1, 2025

Why is customer feedback important in location-specific and service-specific context Customers expectations and experiences vary based on location and the type of service they receive. A shopper in a retail store has different priorities than a traveler at an airport or a patient at a hospital.

Feedback 36

Feedback Net Promoter Score Customer Satisfaction Customer Retention 36

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. It takes more than a well-crafted business design and some clever tech to make a guest and owner services business hum.

Culture 40

Culture Books Guest Experience Hotels 40

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. It takes more than a well-crafted business design and some clever tech to make a guest and owner services business hum. GET-AWAYS.

Culture 40

Culture Books Guest Experience Hotels 40

Up Your Service

JUNE 14, 2016

LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. This service revolution lead to rapid improvements in service culture and guest experience, which in turn lead to sustained financial improvements on a quarter-on-quarter basis.

Marketing 40

Marketing Guest Experience Hospitality Financial 40

Up Your Service

JUNE 14, 2016

LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. This service revolution lead to rapid improvements in service culture and guest experience, which in turn lead to sustained financial improvements on a quarter-on-quarter basis.

Marketing 40

Marketing Guest Experience Hospitality Financial 40

BirdEye

FEBRUARY 20, 2025

Australians use it for navigation, making it a critical tool for hospitality, retail, and services businesses. Its seamless experience within the Apple ecosystem makes it trusted for finding local businesses. Employees can share their experiences, building a transparent view of company culture.

Insurance 94

Insurance Automotive Healthcare Hospitality 94