Customer Bliss
NOVEMBER 18, 2020
Chip is also a customer service keynote speaker who educates organizations on how to create a customer-centric culture. He also has written more than 700 columns for many business journals, magazines, and top blogs. Magazine , Wall Street Journal , USA Today , CEO Magazine , Money Magazine, and Entrepreneur.
Bill Quiseng
AUGUST 10, 2015
So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. Or wouldn’t’ you want to know the secrets of the luxury resort properties that are frequently named in travel magazines as the very best like The Broadmoor or The Inn at Little Washington.
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CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this. Zappos is a case study on how to create a customer-focused culture.
Experience Investigators by 360Connext
JULY 6, 2021
How you communicate will be based on your organization, your culture and your communication options. Some provide robust communications programs that include things like a customer experience magazine delivered to leaders monthly. Some do this with a simple technique like adding a customer quote of the week to dashboards.
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).
CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this. Zappos is a case study on how to create a customer-focused culture.
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).
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