Optimove

JUNE 22, 2023

By utilizing these tiny devices, brands can deliver highly targeted, valuable content and offers to customers based on their location and preferences: In-store navigation: Beacons can be used to provide customers with indoor navigation support, helping them to find products and get around the store more easily.

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

SurveySparrow

MARCH 14, 2020

While it is important that you have a mechanism to get leads on auto-pilot, you are bound to lose them later on if you don’t have a strategy to keep them engaged. Customer engagement is the measurement of your customer’s engagement with your content or product. Benefits of Measuring Customer Engagement.

Metrics 81

Metrics Customer Engagement Engagement Social Media 81

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. Use your customer journey map to plan events that trigger customized offers.

Customer Engagement 63

Customer Engagement Engagement B2C Customer Journey Mapping 63

ProProfs Chat

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. They’re fun, they’re memorable, and most of all they are a connection with the customer base. But like every coin has two sides, so does hosting an event. Is it to boost customer engagement ?

Events 74

Events Social Media Advertising Sales 74

Tricia Morris

JANUARY 29, 2016

This evolution, from corporate to customer control of relationships, is known as customer engagement – and without it, your business will become vulnerable to competitors, disruptors, and yes, even those pesky Creepers. In this case, the corporation is in control of the customer experience, not the customer.

Customer Engagement 71

Customer Engagement Engagement Travel Advertising 71

Ecrion

JUNE 16, 2020

If you’re a customer engagement specialist, these last few weeks may have found you staring at your screen wondering what you can possibly say to your customer base. Maintaining customer relationships has become more important now than ever. Prepare: Foster Greater Customer Relationships.

Customer Engagement 59

Customer Engagement Engagement Social Media Fashion 59

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. One key to keeping customers is keeping them engaged.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

Customer Bliss

SEPTEMBER 12, 2017

Rachael walks us through her path to provide Cisco with crucial information that created insights around Cisco’s customer base — and how she is building capabilities inside the organization to value customers, show impact, and focus on their priorities. . Episode Overview. About Rachael. There were — happily!

2007 0

2007 B2B Leadership Events 0

Beyond Philosophy

NOVEMBER 10, 2014

According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively. That’s a much bigger chance that you are going to get to yes if you have a loyal customer base to ask for the order.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Wootric

NOVEMBER 24, 2020

Many traditional businesses have made the temporary or permanent transition to a remote business model, which makes it all the more important for your cloud-based business to stand out. . A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. .

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

PeopleMetrics

APRIL 10, 2017

Here are a few excellent strategies you can use to make loyal promoters out of your customers. Engage with Customers Online. Customers can buy things anywhere. You’re selling your brand, and for customers to become promoters, they need to love your brand. Hold Events. Provide First-Class Customer Service.

E Commerce 102

E Commerce Social Media Loyalty Programs Events 102

Optimove

MARCH 6, 2025

Exceptional Customer Support Putting the customer first means anticipating needs and delivering seamless, proactive support. Prompt service builds trust, while personalized updates keep customers engaged. Optimove provides tools and insights to develop and manage compelling customer loyalty programs.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Now more than ever, you need to make the necessary changes to keep up with delivery and communication of value to your customers. Engaged key contacts.

Communication 107

Communication NPS Metrics Engagement 107

Retently

MARCH 17, 2025

Email Marketing (Klaviyo) Automates personalized email flows, tracks customer engagement and analyzes the impact of campaigns on retention and revenue. SMS Marketing (Postscript, Attentive) Delivers targeted messaging, tracks conversion rates, and enhances direct customer engagement through real-time SMS communication.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. In fact, brands started to put more attention on improving their customer engagement. Customer Engagement in Pre-Covid World. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. So, how do you do this?

Customer Success 104

Customer Success Net Promoter Score Events Customer Relationships 104

Optimove

MARCH 19, 2025

Harnessing the Power of Babylon: How MyHeritage Scaled Multi-Language Campaigns Globally Yinon Glasner (MyHeritage) revealed how Optimoves localization integration enabled MyHeritage to execute personalized campaigns across 25+ languages, solving the challenge of global customer engagement.

Connections 52

Connections Marketing 2025 Banking 52

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Learn more about automated customer retention here. #6. Measure, Test, and Adapt Customer retention strategies must be data-driven.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

BirdEye

JULY 5, 2023

Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Invest in Customer Success.

Customer Journey 102

Customer Journey Touchpoint Customer Success NPS 102

BirdEye

APRIL 25, 2023

Participate in local events 17. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Research location-based keywords relevant to your industry and integrate them into your website’s content and meta descriptions. Pay-per-click (PPC) advertising 12. Give away samples 21.

Seminar 98

Seminar Social Media Advertising Workshop 98

Totango

JUNE 30, 2020

And make sure you deeply understand your customer base, what they want and what they need, at this time. . Communication during a crisis begins with reinforcing the lines of communication and ends with a unique conversation about each customer’s path through their challenges.

Communication 127

Communication Webinar Metrics Customer Retention 127

Eptica

AUGUST 28, 2015

Martin Hill-Wilson believes the solution is to create a customer hub , which he defines as “housing every competency needed to operate aligned customer engagement; steered by real time analytics and leveraged through agile change management and stakeholder collaboration.” Share this page on: Tweet.

Social Media 92

Social Media 2015 Contact Center Hotels 92

BirdEye

NOVEMBER 21, 2023

Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. Host giveaways and contests Hosting creative giveaways and contests is a powerful way to boost engagement and create buzz around your brand. Watch a demo now.

Marketing 111

Marketing Social Media Advertising Events 111

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. . Customer Scorecard.

Financial 90

Financial Customer Base Leadership Events 90

Gravy Analytics

JULY 8, 2019

Devices that travel to-and-from work locations belong to commuters and business professionals, while those observed at children’s’ events and toy stores during the week likely belong to stay at home parents. One of the most powerful uses for Persona data is appending it to your customer records. Why is this important?

Fashion 82

Fashion Travel Consulting Events 82

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 118

Customer Service E Commerce Effort Score E-support 118

BirdEye

APRIL 11, 2025

Good agencies help develop local content marketing strategies tailored to your community, region, and customer base. This might include blogs, Google Posts , local social media content, neighbourhood pages, or event-related content that taps into local events and search trends.

2025 52

2025 Multi-Channel Social Media Demo 52

Joe Rawlinson

JANUARY 6, 2016

What they fail to effectively measure is the emotional connection that customers have or don’t have with a company. It’s flawed thinking to assume that any customer experience platform can singlehandedly improve customer engagement. Credible – It needs to be widely accepted and based on proven methodology.

Exceptional Customer Service 104

Exceptional Customer Service Metrics Customer Service Average Handle Time 104

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

Totango

JULY 2, 2019

Nurture Customer Growth. In order to help your customers grow, you need to effectively engage with your entire customer base throughout the whole lifecycle. This means adjusting your engagements depending on what stage of the customer journey a customer is in, whether it is onboarding, adoption, or renewal. .

Customer Centricity 86

Customer Centricity ROI Events Customers 86

Totango

DECEMBER 21, 2021

Milestone Messaging as a Customer Success Manager Automation Strategy. Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. Their growing engagement with your product as they adopt new features.

Customer Success 112

Customer Success Management Net Promoter Score NPS 112

CX University

JANUARY 2, 2025

If your competitors adapt faster to meet customer demands, you risk falling behind or being overstretched to keep up. Success hinges on meeting the expectations of an increasingly empowered customer base that demands immediacy, personalization, transparency, reliability, trust, and innovation.

Customer Centricity 52

Customer Centricity Culture Innovation Customer Relationship Management 52

Kustomer

DECEMBER 29, 2020

Whether it’s a similar unthinkable event that shakes the economy to its core, or simply a busy holiday shopping season overwhelming agents, organizations must be prepared to scale efficiently, at lightning speed. Customers Are People Too. We could all take a page out of their book.

2020 104

2020 E Commerce 2021 Consumers 104

SurveySensum

MARCH 21, 2025

By leveraging NPS tools that integrate with HubSpot, you can: Automate survey distribution : Send NPS surveys at key touchpoints in the customer journey. Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. Send HubSpot poll responses as events and contact properties.

NPS 52

NPS 2024 2025 Demo 52