Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 108

Customer Success Customer Relationships Communication Customer Retention 108

InMoment XI

JULY 1, 2024

Predictive analytics is a category of data analytics and the process of using data, statistical algorithms, AI, and machine learning techniques to identify the likelihood of future outcomes based on historical data. Put simply: it involves analyzing current and historical data to make predictions about future events or trends.

Social Media 195

Social Media Healthcare Retail Insights 195

Gainsight

OCTOBER 5, 2022

Scaling through digital can keep relationships alive (light touch is better than no touch). Sophisticated digital tools can manage relationships at scale, with limited resources. This is where having the right customer success platform will help empower you to do more with less, while delivering a personalized customer experience.

Customer Relationships 59

Customer Relationships Roadmap Customer Success Sales 59

CSM Magazine

SEPTEMBER 29, 2019

Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong internal customer relationships. This is why you should never forget that you are an important part of the customer service chain no matter what your job title. They rely on you to give good service.

Customer Relationships 65

Customer Relationships Customers Customer Service Books 65

BirdEye

JULY 5, 2023

This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base. This marketing strategy isn’t about short-term wins or sales transactions; instead, it focuses on long-term customer retention. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Magellan Solutions

NOVEMBER 8, 2018

This is especially true for the insurance industry that relies greatly on their customer base. To keep the business going, companies from this sector should do their best to attract many customers and retain the existing ones. Because of this, customer service for the insurance industry is really important.

Insurance 49

Insurance Customer Relationships Customer Service Customers 49

PeopleMetrics

APRIL 10, 2017

Too many businesses put all their efforts towards optimizing their sales funnels and forget about what comes after a customer makes a purchase. The sale is the beginning of your customer relationship, not its culmination. Hold Events. Provide First-Class Customer Service.

E Commerce 102

E Commerce Social Media Loyalty Programs Events 102

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. Identify At-Risk Customers . So, how do you do this?

Customer Success 104

Customer Success Net Promoter Score Events Customer Relationships 104

Optimove

JANUARY 8, 2025

One Email = One Goal : Are you aiming to promote a sale, re-engage churned customers, drive event registrations, or introduce a new product? The Guide to Advance Customer Segmentation Go in depth on advanced segmentation with this guide which was written based on analyzing tens of thousands of segments across Optimoves customer base.

Marketing 52

Marketing Download ROI 2025 52

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey.

Customer Relationships 96

Customer Relationships Customer Success Events Sales 96

InMoment XI

MARCH 25, 2024

Predictive analytics is a category of data analytics and the process of using data, statistical algorithms, AI, and machine learning techniques to identify the likelihood of future outcomes based on historical data. Put simply: it involves analyzing current and historical data to make predictions about future events or trends.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

CX University

JANUARY 2, 2025

If your competitors adapt faster to meet customer demands, you risk falling behind or being overstretched to keep up. Success hinges on meeting the expectations of an increasingly empowered customer base that demands immediacy, personalization, transparency, reliability, trust, and innovation.

Customer Centricity 52

Customer Centricity Culture Innovation Customer Relationship Management 52

Totango

DECEMBER 21, 2021

Milestone Messaging as a Customer Success Manager Automation Strategy. Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. Welcome messages lay a foundation for strong customer relationships.

Customer Success 112

Customer Success Management Net Promoter Score NPS 112

BirdEye

AUGUST 24, 2023

But you may not have heard all the reasons that make chasing after new customers so costly. You have to cast a wide net to attract new customers. Google ads, trade shows, and local events add up. And the scope of traditional marketing makes it difficult to target the ideal customer effectively.

Marketing 98

Marketing Customer Retention Loyalty Customer Centricity 98

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. .

Financial 90

Financial Customer Base Leadership Events 90

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 118

Customer Service E Commerce Effort Score E-support 118

Totango

JULY 2, 2019

The more you know about the actions your customer takes, the more proactively and effectively you can serve them. Realizing value is the heart of the customer relationship. And the sooner you can demonstrate value and help customers meet their goals, the sooner you can deliver on the promises made during the sale.

Customer Centricity 86

Customer Centricity ROI Events Customers 86

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

BirdEye

APRIL 11, 2025

Good agencies help develop local content marketing strategies tailored to your community, region, and customer base. This might include blogs, Google Posts , local social media content, neighbourhood pages, or event-related content that taps into local events and search trends.

2025 52

2025 Multi-Channel Social Media Demo 52

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. .

Communication 107

Communication NPS Metrics Engagement 107

SurveySensum

APRIL 16, 2025

A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. The Key to Reaching Right People Customer Segmentation What is it? Lets get started.

Feedback 52

Feedback Demo Touchpoint NPS 52

Retently

OCTOBER 23, 2024

Shopping Cart Abandonment Follow-up – Key Takeaways: Survey Type : Short Poll (Multiple Choice or Open-ended) / Quiz Purpose: Understand why customers abandon their cart and gather suggestions to improve the checkout process. Use NPS scores to monitor long-term loyalty patterns and proactively enhance customer relationships.

Retail 110

Retail NPS Touchpoint Feedback 110

Kustomer

DECEMBER 29, 2020

Whether it’s a similar unthinkable event that shakes the economy to its core, or simply a busy holiday shopping season overwhelming agents, organizations must be prepared to scale efficiently, at lightning speed. Customers Are People Too. An efficient but personal interaction that builds a lifelong customer relationship.

2020 104

2020 E Commerce 2021 Consumers 104

2020 Research

APRIL 26, 2023

To balance the effects of these events, U.S. Banks can leverage an array of research events such as quick polls, journals, online discussion boards, or video chats to gather diverse insights. Receive data quickly, strengthen customer relationships, and build loyalty with quantitative tools such as omnibus surveys or online communities.

Banking 97

Banking Marketing 2023 Consulting 97

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 113

ProProfs Chat

MAY 13, 2020

How perfect would this world be if every business could spare the time to understand the likes of their customers inside out? Google CEO, Sundar Pichai explained in a company event, “Our goal is to build a personal Google for each and every user. Personalization Builds Deeper Relationships.

Customer Service 111

Customer Service Customers Feedback Interaction 111

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events.

Social Media 78

Social Media Advertising Events Insights 78

Optimove

AUGUST 16, 2021

Reliable LTV will help your company better manage customer relationships and maximize the effectiveness of marketing and retention actions. Calculating CLTV requires accurate estimates of future events and is therefore very challenging. But it all start with getting the numbers right. Future Value Calculation.

B2C 98

B2C Workshop Events Customers 98

BirdEye

NOVEMBER 22, 2024

Local search trend prediction : AI predicts upcoming opportunities by analyzing historical search patterns and local event data. Seasonal strategy planning : Using historical data and local event calendars, AI helps you prepare for busy periods.

ROI 52

ROI Demo Events Metrics 52

CSM Magazine

JULY 2, 2020

Their ability to scale up and respond quickly, with the right tone and translation quality, will have impacted their customer relationships, company image and success going forward. Many of us have experienced travel industry customer service during this crisis. Testing times for travel. Focus on CRM experts. About the Author.

Travel 98

Travel Entertainment Hospitality Customer Service 98

West Monroe

JULY 6, 2022

Becoming digital doesn’t mean that traditional ways of working with customers will evaporate overnight. Traditional media can and should still be used to avoid potentially ostracizing a subset of its customer base. The customer expectation of a digital experience. should be reflected in it.

Customer Experience 98

Customer Experience 2011 Events Touchpoint 98

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Learn more about automated customer retention here. #6. Measure, Test, and Adapt Customer retention strategies must be data-driven.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. Customer Relationship Management (CRM) Software. What is a CRM? Who owns it?

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

SurveySensum

MARCH 21, 2025

HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM.

NPS 52

NPS 2024 2025 Demo 52

CSM Magazine

JANUARY 2, 2025

Training isnt a one-and-done event. Empathy in Customer Interaction Scripts Customer interaction scripts can easily sound roboticunless you build empathy into them. Apple consistently ranks high in customer satisfaction surveys. It’s about showing customers they matter, not just as buyers but as people.

Culture 52

Culture Healthcare Connections Interaction 52

Ecrion

JUNE 16, 2020

If you’re a customer engagement specialist, these last few weeks may have found you staring at your screen wondering what you can possibly say to your customer base. Maintaining customer relationships has become more important now than ever. Prepare: Foster Greater Customer Relationships.

Customer Engagement 59

Customer Engagement Engagement Social Media Fashion 59

ClientSuccess

NOVEMBER 24, 2021

Facilitate learning and information sharing across your customer base. Communities can be incredibly powerful and, when leveraged correctly, can help transform your entire customer engagement strategy. Networking events. 1:1 meetings, executive fireside chats, and customer showcases. Customer advisory board.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52