Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 94

Sales Customer Success Insights Webinar 94

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. .

Communication 107

Communication NPS Metrics Engagement 107

Alida

NOVEMBER 8, 2017

I realized a healthy, ethical, productive relationship could flourish between a vendor and customer. I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. My 20-something self thought I would change the software industry!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. Customer Relationship Management (CRM) Software. Webinar Software.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Comm100

APRIL 15, 2025

The New Comm100 AI Trifecta Driving Smarter, Deeper Customer Relationships Join us live Learn how AI Agent, AI Copilot, and AI Insights work together to transform CX. You can even add specific functions that the Comm100 AI Agent can execute, such as finding order details or giving updates to customers based on specific order IDs.

Demo 52

Demo Webinar Interaction Insights 52

Totango

MAY 17, 2024

Economic pressures are compelling companies to rethink their strategies, with a heightened focus on both acquiring new business and nurturing existing customer relationships to drive revenue growth. As your team and customer base grow, AI-powered tools can help maintain personalization at scale while saving time and effort.

Innovation 101

Innovation Call Recording Customer Success Government 101

SurveyGizmo

NOVEMBER 4, 2021

As you do, your data is integrated via API to the gaming company’s customer relationship management (CRM) platform and player profile database. A customer support agent runs a report on top-tier players for your favorite game and your profile appears. — Join our webinar, CX Predictions for 2022 , on November 16, 10am MDT.

2022 98

2022 Return on Investment Customer Relationship Management Webinar 98

ChurnZero

NOVEMBER 26, 2024

For example, “Enterprise Customer Success Manager”. To find out more, view our webinar, Why Titles Matter In Customer Success , with Parul Bhandari, fractional customer experience leader at CustomerXSuccess. Develop and execute strategic success management plans to foster long-term customer relationships.

Customer Success 52

Customer Success Insurance Culture Workshop 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 98

Customer Success Webinar Communication Return on Investment 98

Kustomer

DECEMBER 29, 2020

Think of all of the DTC disruptor brands with cult-like followings— yes they have chic branding, but they’ve also built a community of advocates based on how they treat (and value) their customer base. To personalize a customer’s experience, you have to know the customer—and that requires data. The result?

2020 104

2020 E Commerce 2021 Consumers 104

ChurnZero

APRIL 12, 2019

And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? During this webcast we also learned: The key aspects of customer-centric business practices (e.g. These teams are responsible for the tactical realization of value for the customer.

Customer Centricity 14

Customer Centricity Customer Success Net Promoter Score B2B 14

Totango

NOVEMBER 7, 2019

In a customer-centered economy, where a lot of revenue growth occurs within the established customer base, churn is a big problem. Customers grow more valuable over time, so you must keep them happy and interested in renewing. When this happens, you’ll need to salvage the relationship, fast.

Net Promoter Score 85

Net Promoter Score Webinar Customer Journey NPS 85

ChurnZero

JULY 9, 2020

in their article on which emotions make successful customer relationships. Networking events paired with open discussions or learning sessions cultivate community and teachable moments – a strong combination to fortify your relationships. . Customers associate those positive feelings with your brand and its equity increases.

Marketing 64

Marketing Webinar Reference Events 64

ClientSuccess

NOVEMBER 24, 2021

Communities can: Provide a way to showcase the great work your customers are doing. Facilitate learning and information sharing across your customer base. Communities can be incredibly powerful and, when leveraged correctly, can help transform your entire customer engagement strategy. Toolkit: Customer Journey Toolkit.

Engagement 52

Engagement Marketing Events Customer Relationship Management 52

Gainsight

JANUARY 31, 2022

Nigel’s educational journey helped him understand how customer success is different from support and its importance to a subscription-based or recurring revenue business. . Though Totaljobs is more of an advertising medium, their customers are on a subscription basis. And who did he choose as his CS technology partner?

Customer Success 95

Customer Success E-support Advertising Sales 95

Gainsight

JANUARY 4, 2023

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to new heights.

2023 52

2023 Customer Success Webinar Healthcare 52

Gainsight

NOVEMBER 4, 2022

Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. . They looked at how revenue was distributed across the customer base. Here are our key takeaways from the session. .

Touchpoint 52

Touchpoint Webinar Customer Success Reference 52

Totango

SEPTEMBER 4, 2020

Crowding your customer engagements with unnecessary noise becomes a potential waste of time for both your customer success (CS) team and for your customer. The key ingredient in tech-touch customer success is purpose. Tech-touch customer success solutions: Make Better Use of Customer and CSM Time.

Customer Success 63

Customer Success Communication Customer Relationships Customers 63

Totango

SEPTEMBER 24, 2020

Customer value is the key to maintaining customer relationships and maximizing customer lifetime value under such conditions. Customers are loyal to the ongoing value you provide them. You don’t need to have people-based outreach in order to maintain excellent communication with customers.

Customer Success 78

Customer Success Customer Journey Customers Metrics 78

ChurnZero

APRIL 8, 2020

Put simply, customer advocacy is about providing a product or service of such a high standard that your customers want to spread the word about it. Understandably, advocates are at the core of your customer base—not just those repeat buyers, but those who rave about your product day in, day out.

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Gainsight

JULY 6, 2021

Now we can take this to the next level and figure out how to automate some standard CS processes, giving your CSMs the bandwidth to be true strategic advisors to your customer base. However, the companies that will win the next era of business know that the technology-empowered human will always be at the center of their relationships.

Customer Success 73

Customer Success Customer Base Technology Webinar 73

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Not asking for a renewal on day two, but asking the customer: based on your budget cycle, when would you like to have that first renewal discussion?

Sales 52

Sales Customer Success Webinar Tourism 52

Kustomer

SEPTEMBER 2, 2020

It’s how many tickets there are,” said Coleman during a Thursday afternoon webinar. “We An efficient but personal interaction that builds a lifelong customer relationship. Unlock the Power of Data Through a Customer Service CRM. It almost becomes like data entry for those agents that are working on the same thing.

Omnichannel 52

Omnichannel E Commerce E-support Events 52

Kayako

JULY 27, 2017

Do you get an increase in volume when a webinar is broadcast? The executive team can use this metric to see how effectively your team growth of the customer base is scaling. Customer satisfaction (CSAT). If you have tools in place, you can track the responses of one specific customer each time they reach out to your team.

Metrics 80

Metrics Net Promoter Score NPS Customer Satisfaction 80

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

Totango

SEPTEMBER 11, 2020

Going beyond the simple tracking of analytics, data-based customer engagement enables companies to use customer data insights to categorize behavior patterns in order to solve problems, anticipate needs, and ultimately improve the customer relationship. Get started for free today.

Customer Engagement 84

Customer Engagement Engagement Customers Communication 84

Talkdesk

MARCH 12, 2020

Studio includes pre-built components that enable administrators to simply select and drop in contact center actions, such as a Salesforce data dip which collects context from the customer relationship management (CRM) database and uses that information to inform IVR responses, routing decisions or agent-customer interactions.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

ClientSuccess

MAY 10, 2022

However, with the right formula in hand (and the data to back it up), you can easily calculate Customer Lifetime Value at a customer or company aggregate level. . Total value of non-revenue generating activities: right out of the gate, you should be able to spot marketing opportunities for a customer based on the brand itself.

Metrics 59

Metrics Webinar Leadership Customer Relationships 59

Totango

SEPTEMBER 22, 2022

Each SuccessBLOC comes with built-in optimized workflows, KPIs, monitoring tools, and customer segmentation tools, allowing workflows to be personalized for each customer based on their KPI data. You can track customer health and take steps to increase customer satisfaction. Select List of CRM solutions.

White Paper 71

White Paper Advertising Sales Social Media 71

Totango

JULY 11, 2019

What’s the importance of customer retention? Your business needs a loyal, long-term customer base to become well-established and ensure future revenue. Furthermore, retaining customers just makes good business sense. . After all, attracting a new customer costs five times as much as keeping an existing one.

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Gainsight

JUNE 18, 2021

It is no different for a customer. From enterprise to smaller organizations, customers want to be visible especially when it matters. These enable you to proactively monitor your customer data and then trigger actions to your customer success managers or sales reps to manage relationships that may be at risk.

Customer Success 40

Customer Success Webinar Customer Centricity Customers 40

ChurnZero

APRIL 10, 2020

Implementation is a project-based team and rolls off customer accounts once the implementation phase is completed. Unlike Customer Success, their relationship with the customer is finite and bound by a project deadline. Involve Customer Success early. dence to own their role in the customer relationship.

Customer Success 61

Customer Success Customer Journey Mapping Loyalty Programs Reference 61

Totango

JULY 11, 2019

What’s the importance of customer retention? Your business needs a loyal, long-term customer base to become well-established and ensure future revenue. Furthermore, retaining customers just makes good business sense. . After all, attracting a new customer costs five times as much as keeping an existing one.

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Stella Connect

FEBRUARY 28, 2017

It gives them an opportunity to engage with their customer base. And it benefits all customers (and reduces customer contacts) by allowing brands to address common questions. And it benefits all customers (and reduces customer contacts) by allowing brands to address common questions.

Social Media 41

Social Media Contact Center Webinar Brands 41

Amity

FEBRUARY 8, 2017

For a crash course in scaling Customer Success with automated plays, join our upcoming webinar on February 23. In an ideal situation, your company will have assigned a customer success manager to each account, but such allocation of resources is usually too expensive to be realistic. Onboarding Playbook. Final point.

Customer Success 68

Customer Success Webinar E-support Customers 68

Stella Connect

JULY 31, 2017

Done right, social media customer service is a big win for brands. It gives them an opportunity to engage with their customer base. And it benefits all customers (and reduces customer contacts) by allowing brands to address common questions. 3 Social Media Customer Service Moves That Kill Customer Relationships.

Social Media 40

Social Media Customer Service Contact Center Webinar 40

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. 1. More Customer Success. Types of SaaS Expansion.

Sales 71

Sales Customer Success Connections 2008 71