Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer Retention 63

Customer Retention Advertising Social Media Customers 63

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Communication 127

Communication Webinar Metrics Customer Retention 127

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Gainsight

MARCH 31, 2025

Lifecycle Email Drips: Implement a series of lifecycle emails that educate customers on advanced features encouraging gradual upsell. Customer Health Segmentation: Segment customers based on health scores to prioritize expansion efforts on those most likely to convert. Thats where automation becomes critical.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention?

Customer Retention 52

Customer Retention Webinar Chief Customer Officer Metrics 52

InMoment XI

OCTOBER 10, 2023

This ensures that businesses can maintain a consistently high level of service, fostering trust and loyalty among their customer base. Customer Effort Score (CES) While satisfaction is vital, so is the ease of the customer experience. Elevate your customer service game today by watching this webinar.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. .

Communication 107

Communication NPS Metrics Engagement 107

Totango

MAY 17, 2024

Leading companies and CS teams are paving the way by providing innovative solutions that leverage AI technologies to accelerate impact and drive customer retention and growth. As your team and customer base grow, AI-powered tools can help maintain personalization at scale while saving time and effort.

Innovation 101

Innovation Call Recording Customer Success Government 101

ChurnZero

NOVEMBER 26, 2024

For example, “Enterprise Customer Success Manager”. To find out more, view our webinar, Why Titles Matter In Customer Success , with Parul Bhandari, fractional customer experience leader at CustomerXSuccess. For instance, owning customer retention signifies direct responsibility for renewal rates.

Customer Success 52

Customer Success Insurance Culture Workshop 52

Comm100

SEPTEMBER 28, 2016

Reichheld in the Harvard Business Review, the average company loses about half its customers in a fiver-year period. Can you imagine how much revenue you lose when 50% of your customers walk out the door? Understanding your churn rate is crucial to keeping customer retention high. Conclusion.

Definition 82

Definition Download Customer Retention Customers 82

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 98

Customer Success Webinar Communication Return on Investment 98

Education Services Group

JANUARY 25, 2023

Q: Early on in the conversation, you talked about data, isn’t that incumbent upon the CS leader to get into place instrumentation for the data, what’s going on in the customer base, and the tools for execution? And I think those are the base-level requirements for starting to deploy an AI solution.

Webinar 52

Webinar Sales Customer Success Insights 52

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoint Mediums. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Customer Success Communities. Improved experiences deliver better outcomes for customers and higher satisfaction. Social media posts and ads. Video content and ads.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

ChurnZero

APRIL 12, 2019

And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? During this webcast we also learned: The key aspects of customer-centric business practices (e.g. These teams are responsible for the tactical realization of value for the customer.

Customer Centricity 14

Customer Centricity Customer Success Net Promoter Score B2B 14

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Learn how you can achieve independence through data accessibility! Nikki Patel.

Engagement 72

Engagement Marketing Multi-Channel Webinar 72

Totango

AUGUST 11, 2022

Client receptivity : Customer receptiveness to ideas and initiatives proposed by success managers will be influenced by their perception of digital interactions with your product and the value they derive from these interactions. Videos and webinars provide excellent tools for demonstrating product usage through screenshots.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 113

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. By gathering feedback directly from customers, businesses can make data-driven decisions to enhance their offerings and improve overall customer experience.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ChurnZero

JULY 9, 2020

Customers associate those positive feelings with your brand and its equity increases. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. How do you decide if a customer is the right fit?

Marketing 64

Marketing Webinar Reference Events 64

Gainsight

JANUARY 4, 2023

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to new heights.

2023 52

2023 Customer Success Webinar Healthcare 52

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. Mapping the Stages of Today’s Customer Journey. The SaaS business model has transformed contemporary understanding of customer journey stages.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Customer Engagement 115

Customer Engagement Engagement Customer Journey Mapping Definition 115

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar.

Customer Centricity 78

Customer Centricity Telecommunications Webinar Feedback 78

Totango

SEPTEMBER 24, 2020

Customers seek out your product as a solution to a problem and a path to growth, and your ability to deliver on that promise, right from the outset, is key to ensuring they stay satisfied and continue growing their relationship with you through repeated renewals and upsells.

Customer Success 78

Customer Success Customer Journey Customers Metrics 78

CSM Magazine

MAY 10, 2024

For customer service managers, tackling early life churn is not just about retaining a number, but nurturing a potentially lifelong relationship with each customer. Digging into why customers leave early and coming up with smart plans to keep them can really turn your customer retention numbers around.

Social Media 52

Social Media Magazine Webinar Touchpoint 52

Second to None

JUNE 21, 2018

The idea behind this type of marketing is if the potential customer is consistently and continually provided with content that is both interesting and useful, the end result will be the consumer will purchase the service or product. This will help retain and grow the brand’s customer base through loyalty.

Loyalty 61

Loyalty Consumers Marketing Social Media 61

ClientSuccess

OCTOBER 8, 2019

In the Software-as-a-Service (SaaS) space, it’s important to follow the right data points in order to make smart, customer focused decisions. 1: Customer Retention Rate. Your sales team will tell you: getting new customers can be difficult. Tip: Struggling with improving your customer retention?

Metrics 49

Metrics Net Promoter Score NPS Customer Retention 49

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

Totango

SEPTEMBER 15, 2020

The more meaningful communication you have with your customers, the better your relationship will be. That improved relationship will in turn have a direct impact on customer retention and opportunities for customer expansion. Proactively Take Action. The Stakeholder Engagement Framework.

Communication 72

Communication Engagement Net Promoter Score Competitive Advantage 72

ChurnZero

NOVEMBER 30, 2018

To dive into this topic we hosted a well attended webinar this week with Michael Redbord, who is the Vice President and General Manager of the Service Hub at HubSpot. No worries, if you missed the webinar. Webinar Q&A Recap. So, we’re talking about revenue growth and revenue retention on a dollar basis.

Customer Success 49

Customer Success Webinar E-support E Commerce 49

SurveySensum

JANUARY 26, 2024

Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Offer webinars or workshops to deepen their understanding and facilitate decision-making.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Gainsight

FEBRUARY 1, 2023

It’s the one thing that can make or break a customer’s experience with your company. But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. This approach is perfect for your CSMs who have the gift of teaching!

Multi-Channel 52

Multi-Channel Customer Success Webinar ROI 52

ChurnZero

JANUARY 10, 2020

As a professional services leader on Guidewire’s international team, Brian was a key driver in increasing Guidewire’s European customer base by 500% and revenue by 840% in five years by leading InsuranceSuite implementations at Aviva UK and PZU Poland. Upcoming Webinar: How to Streamline Onboarding to Reduce Churn.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention. Unfortunately, webinars are also too often used as marketing tools.

Seminar 52

Seminar Webinar Document Consulting 52

ChurnZero

JANUARY 31, 2020

Customer retention and churn prevention start at the beginning of a customer’s journey with your company – in onboarding. This crucial first interaction between your customer, your product, and your team establishes the groundwork that can jumpstart success or accelerate failure. Q&A Recap.

Webinar 64

Webinar Metrics NPS Customer Success 64

inmoment

JUNE 8, 2020

As businesses slowly reopen and some semblance of “normalcy” creeps back into customers’ lives, organizations are faced with an opportunity to define and find success in a post-COVID world. That’s why it’s important for brands to sit down and define specific, concrete goals that they want to achieve through the power of customer experience.

Government 52

Government Net Promoter Score Financial Metrics 52

Totango

JULY 8, 2021

Firefighting happens when you don’t have visibility into what is going on in your customer portfolio so you are constantly putting out fires, especially around renewal time. Support and operations: Does the customer have outstanding support, SLA or invoicing issues? Create Customer Success Management Plans.

Customer Success 66

Customer Success Events NPS Customers 66