Optimove

OCTOBER 29, 2024

Leveraging AI, Opti-X automates personalized campaign messages in real-time based on universal events (non-customer-initiated events) like restocked items, exclusive discounts, or the release of new games. Opti-X enables brands to deliver campaign messages at optimal moments, driving higher conversion rates.

Download 52

Download Sports Events Customer Journey 52

eglobalis

AUGUST 13, 2024

Brand Loyalty: Samsung: While Samsung enjoys a large customer base, its brand loyalty does not match that of Apple. However, this following lacks the fervor seen in Apple’s fan base. Product launches become global events, and customers are willing to queue for hours to get the latest device.

E-support 509

E-support Innovation Customer Centricity Loyalty 509

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. or preferred sports. Download Now 6.

Sports 64

Sports Download Events Loyalty Programs 64

Optimove

DECEMBER 19, 2024

By leveraging advanced segmentation, predictive analytics, and real-time targeting, retailers were able to deliver hyper-relevant messages that resonated with both existing and new customers. Targeted Offers : Promotions were customized based on individual preferences and past behavior, driving conversions.

Retail 59

Retail 2024 Download Lifetime Customer 59

InMoment XI

JANUARY 4, 2024

Recommendations from friends, family, or online reviews play a significant role in attracting new customers. A brand that consistently delivers excellent retail customer experiences is more likely to benefit from positive word-of-mouth marketing, expanding its customer base organically.

Retail 195

Retail Customer Experience Social Media NPS 195

InMoment XI

OCTOBER 10, 2024

Customer Loyalty Through continued business social media management, you will increase your customer loyalty and build a customer base that is actively engaged with your business. The majority of businesses that have been utilizing social media for more than one year agreed that it has improved their customer loyalty.

Social Media 195

Social Media Management 2024 Multi-Channel 195

Optimove

DECEMBER 18, 2024

Lessons for LATAM Operators: Predictive Send Times: Analyze data to identify the optimal time of day or week to send promotions, such as pre-game offers for key sporting events. Event-Based Campaigns: Use real-time data to trigger messages during live events, enhancing excitement and encouraging in-play betting.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

CSM Magazine

MARCH 14, 2025

Some brands are offering loyalty currency that customers can redeem on experiences, exclusive events, or even charitable donations. For example, a customer who prefers eco-friendly brands might appreciate points redeemable for green initiatives. Exclusive events are another powerful tool for building fandoms.

2025 52

2025 Loyalty Loyalty Programs Omnichannel 52

Retently

JANUARY 13, 2025

Moreover, Retentlys survey editor makes it simple to create custom translations, ensuring you can connect with customers in their preferred language without restrictions. This targeted approach helps craft personalized feedback campaigns and ensures insights are aligned with specific customer experiences. What Makes It Unique?

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

InMoment XI

JULY 1, 2024

Predictive analytics is a category of data analytics and the process of using data, statistical algorithms, AI, and machine learning techniques to identify the likelihood of future outcomes based on historical data. Put simply: it involves analyzing current and historical data to make predictions about future events or trends.

Social Media 195

Social Media Healthcare Retail Insights 195

GetFeedback

JANUARY 7, 2019

Today, 30% of customers expect to find live chat customer service on any company’s website. And as high as 62% of customers expect to chat with a representative via their mobile device. This means a large portion of your customer base that needs support will want to communicate through live chat.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

Customer Bliss

SEPTEMBER 12, 2017

Rachael walks us through her path to provide Cisco with crucial information that created insights around Cisco’s customer base — and how she is building capabilities inside the organization to value customers, show impact, and focus on their priorities. . Episode Overview. About Rachael. There were — happily!

2007 0

2007 B2B Leadership Events 0

BirdEye

JANUARY 12, 2024

This means crafting messages that reflect local events, cultural nuances, or even local dialects, making your content deeply relatable and significantly increasing the likelihood of engagement and conversion. Leverage local events and trends Share stories, images, and videos that reflect local lifestyles, landmarks, and interests.

Social Media 109

Social Media Marketing Events Advertising 109

InMoment XI

APRIL 25, 2024

This can be done in a variety of ways, and you are going to need effective strategies that resonate with your customers. Based on data and market research, we’ve pulled together some reputation management strategies that are most likely to land with your customers and improve your brand reputation.

Financial 195

Financial Management Banking Insurance 195

Optimove

MARCH 6, 2025

Download Now Successful Loyalty Program Examples Below are three brands that have excelled in cultivating customer loyalty: Sephora’s Beauty Insider : This program offers tiered rewards, exclusive events, and personalized product recommendations, resulting in a highly engaged customer base.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

Optimove

FEBRUARY 27, 2025

Guide to Advanced Customer Segmentation Download Now >> The Findings The chart below shows a staggering 220% surge in Super Bowl bettors compared to regular season games, a significant rise in single bets during major events, and a strong preference for pre-game betting.

2025 64

2025 Download 2024 Events 64

Zeisler Consulting

NOVEMBER 12, 2024

When you read that first sentence, you probably conjured in your mind a picture of that guy who shows up to the networking events with a bunch of his business cards, introducing himself around telling people what he does and asking, “Do you know anybody who needs that?” But hear me out; I don’t mean it the way you probably think I do.

Consulting 72

Consulting Definition Events Connections 72

InMoment XI

JANUARY 30, 2024

What Percentage of Your Total Customer Base Relies on You for Enterprise CX Programs? This holds true for customer experience , yet some major companies only dedicate a small percentage of their resources to CX expertise. When you’re looking for a partner in business, you want them to be an expert in their field.

Customer Experience Management 221

Customer Experience Management Customer Experience Management Roadmap 221

Totango

JUNE 30, 2020

And make sure you deeply understand your customer base, what they want and what they need, at this time. . Communication during a crisis begins with reinforcing the lines of communication and ends with a unique conversation about each customer’s path through their challenges.

Communication 127

Communication Webinar Metrics Customer Retention 127

ShepHyken

FEBRUARY 13, 2019

You don’t have to send your customer flowers, but how about an expression of appreciation? It can be something as simple as a thank you note or as elaborate as a customer appreciation event. Any day is a good day to show some customer love. With that in mind, here are five ways to say thank you to your customers.

Fashion 127

Fashion Books Events Customer Service Training 127

BirdEye

JULY 5, 2023

Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 108

Customer Success Customer Relationships Communication Customer Retention 108

Optimove

JANUARY 8, 2025

One Email = One Goal : Are you aiming to promote a sale, re-engage churned customers, drive event registrations, or introduce a new product? The Guide to Advance Customer Segmentation Go in depth on advanced segmentation with this guide which was written based on analyzing tens of thousands of segments across Optimoves customer base.

Marketing 52

Marketing Download 2025 ROI 52

BirdEye

APRIL 25, 2023

Participate in local events 17. Share press releases whenever you host an event or engage with the local community in a headline-worthy way. Collaborate on joint promotions, events, or shared spaces to reach more local customers. Offer discounts or exclusive offers to customers affiliated with the partner business.

Seminar 98

Seminar Social Media Advertising Workshop 98

InMoment XI

NOVEMBER 15, 2022

A CSAT score is a commonly used customer experience (CX) metric that helps a company build a relationship of trust and understanding with its customers. A successful organization knows that a key element of success is a loyal foundation built within its customer base. Why Are Customer Satisfaction Surveys Important?

Net Promoter Score 195

Net Promoter Score Effort Score Customer Satisfaction NPS 195

Retently

MARCH 17, 2025

Common Spikes & Seasonal Patterns Are there trends during certain times like holidays, sales events, or product launches? Post-Purchase Period Refund & return tickets usually increase after major sales events. Ticket Volume Breakdown Example Tag Analysis & Emerging Trends Ticket tags are gold mines of customer insights.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. So, how do you do this?

Customer Success 104

Customer Success Net Promoter Score Events Customer Relationships 104

BlueOcean

JUNE 10, 2021

The resources, technology, and human capital it took to keep customer care efforts consistent and effective were monumental. Diversity and inclusion in the contact center is critical for many reasons, but in particular can help companies interface with a diverse customer base in a more authentic and compassionate manner.

Customer Care 156

Customer Care Contact Center Omnichannel 2020 156

Oracle

JUNE 23, 2020

How do you continue networking when in-person events have been rescheduled for the foreseeable future? While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events.

Social Media 94

Social Media Webinar Events Connections 94

Optimove

JUNE 22, 2023

By utilizing these tiny devices, brands can deliver highly targeted, valuable content and offers to customers based on their location and preferences: In-store navigation: Beacons can be used to provide customers with indoor navigation support, helping them to find products and get around the store more easily.

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

InMoment XI

JUNE 22, 2022

What you use to customize the subject line will obviously depend on the data you have on the customer. Or a virtual event they attended. If Group A gets a higher open, a post-onboarding greeting works well for your new customers. Start sending customer surveys today with InMoment.

Net Promoter Score 195

Net Promoter Score NPS Reference Feedback 195

Optimove

MARCH 19, 2025

From Peak to Profit: CRM Strategies for Big Events This session covered how brands can maximize revenue during high-traffic events like Black Friday and the Super Bowl, ensuring long-term customer retention.

Connections 52

Connections Marketing 2025 Banking 52

BirdEye

NOVEMBER 21, 2023

Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. Having knowledgeable jewelry consultants present at these events is critical. Offering event-exclusive pieces or discounts encourages on-site purchases. Watch a demo now.

Marketing 111

Marketing Social Media Advertising Events 111

Interactions

MARCH 19, 2020

We’ve seen travel bans, the cancellation of public events, and work-from-home mandates. Businesses across industries are trying their best to keep their employees and customers calm, safe, and productive during these testing times. . Event managers are canceling and postponing events. Empathy never goes out of style.

Customer Service 96

Customer Service Contact Center Travel Airlines 96

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Invest in Customer Success.

Customer Journey 102

Customer Journey Touchpoint Customer Success NPS 102

InMoment XI

MARCH 25, 2024

Predictive analytics is a category of data analytics and the process of using data, statistical algorithms, AI, and machine learning techniques to identify the likelihood of future outcomes based on historical data. Put simply: it involves analyzing current and historical data to make predictions about future events or trends.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

GetFeedback

JANUARY 8, 2020

Surveys saved the team from conducting an exploratory call with the customer and instead, centered their initial conversation on the customer’s topic of interest and use cases. . In conjunction, Cisco set up automated workflows in Salesforce that sent product training emails to customers based on their selected use cases.

Customer Satisfaction 39

Customer Satisfaction NPS 2013 Customers 39