SurveySensum

OCTOBER 31, 2024

Why is Digital Customer Engagement Important? Boosts Business Growth and Profit A 5% increase in customer retention can result in a 25% increase in profit and the Pareto Principle states that 80% of your profit comes from 20% of your customer base. Let’s discover.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Aligning your messaging and call-to-action (CTA) with one core goal ensures clarity.

Marketing 52

Marketing Download ROI 2025 52

BirdEye

JANUARY 12, 2024

This means crafting messages that reflect local events, cultural nuances, or even local dialects, making your content deeply relatable and significantly increasing the likelihood of engagement and conversion. Leverage local events and trends Share stories, images, and videos that reflect local lifestyles, landmarks, and interests.

Social Media 109

Social Media Marketing Events Advertising 109

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. Marketers can use predictive analytics to prioritize leads based on their likelihood to convert.

Social Media 195

Social Media Healthcare Retail Insights 195

Gainsight

OCTOBER 22, 2020

By identifying risk in your customer base, your team will drive action to mitigate it faster and help drive up retention. Naturally, the first step of establishing a renewal process is defining the leading indicators of risk within your customer base. Return on Investment (ROI). NPS, CSAT). CSM assessment .

Customer Base 59

Customer Base Return on Investment NPS Metrics 59

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today. Prioritize sales efforts.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

BirdEye

NOVEMBER 22, 2024

Local search trend prediction : AI predicts upcoming opportunities by analyzing historical search patterns and local event data. Seasonal strategy planning : Using historical data and local event calendars, AI helps you prepare for busy periods.

ROI 52

ROI Demo Events Metrics 52

Totango

JULY 2, 2019

There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Understand Your Customers. All customers are essentially seeking the same thing: ROI on investment and to achieve their personal business goals. Nurture Customer Growth.

Customer Centricity 86

Customer Centricity ROI Events Customers 86

Alida

AUGUST 10, 2017

I understand that we don’t always operate in an environment where we can reject weak statements that claim to prove CX ROI. I want to point out that stronger evidence is out there for those important, business-transforming decisions that affect large sections of your customer base.

Measurement 147

Measurement Culture Document ROI 147

BirdEye

APRIL 25, 2023

Participate in local events 17. And be sure to collect and analyze the metrics to measure ROI. Share press releases whenever you host an event or engage with the local community in a headline-worthy way. Collaborate on joint promotions, events, or shared spaces to reach more local customers. Give away samples 21.

Seminar 98

Seminar Social Media Advertising Workshop 98

Currency Alliance

JULY 16, 2024

But for a few years now, some travel and most coalition loyalty programs have been experimenting with dynamic values, and the results for improving loyalty ROI and customer engagement are encouraging. Maximizing the gap between these two values is the key to optimizing the effectiveness and ROI of your loyalty program.

ROI 40

ROI Loyalty Loyalty Programs Hotels 40

Totango

JUNE 28, 2022

But during an economic downturn , when companies are cutting costs and putting a halt on investing in new products, the CMO’s focus has to switch from facilitating growth through new customers to promoting growth via the company’s current customer base. . Maximize Your Return on Investments.

Return on Investment 78

Return on Investment Competitive Advantage ROI Communication 78

Optimove

MARCH 19, 2025

T est, Measure, Optimize: Mastering CRM for Better Results Experts demonstrated the power of data-driven experimentation, helping marketers refine their campaigns for higher personalization and ROI.

Connections 52

Connections Marketing 2025 Banking 52

ShepHyken

SEPTEMBER 15, 2017

And, with the increasing amount of information big data provides, AIM is designed to help marketers sift through that data in shorter time frames, uncovering valuable insights into their consumers allowing for better marketing campaigns and ROI. Below are a few ways AIM can create higher levels of customer engagement.

Customer Engagement 207

Customer Engagement Blog Engagement Marketing 207

BirdEye

NOVEMBER 21, 2023

Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. Increase ROI with Google Seller Ratings Google Seller Ratings showcase your business’s average rating alongside your text ads. Watch a demo now. And the cherry on top?

Marketing 111

Marketing Social Media Advertising Events 111

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Learn more about automated customer retention here. #6. Measure, Test, and Adapt Customer retention strategies must be data-driven.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

BirdEye

APRIL 20, 2023

Then work to encourage customers to leave reviews. Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. This is a great way to build a community of loyal customers and increase your customer base.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

Gravy Analytics

JULY 15, 2019

Location-based competitive intelligence tools might include advertising audiences as well as data on foot traffic to competitor locations, behavioral analytics for competitors’ custom bases, and competitive analytics. Location Data Can Improve Advertising ROI by Up to 600 Percent. Download the case study for more details.

Advertising 68

Advertising ROI Automotive Sports 68

Optimove

JUNE 18, 2024

Geofencing enables businesses to define virtual boundaries around physical locations, such as stores or events. When customers enter or exit these predefined areas, their mobile devices trigger customized actions, such as receiving personalized messages, discounts, or recommendations.

Marketing 52

Marketing Download Return on Investment ROI 52

Pointillist

SEPTEMBER 10, 2020

While campaign management puts your customers into the context of marketer-defined campaigns, customer journey orchestration puts all the resources of your customer into the context of your customer’s individual experience. It’s about ensuring that every moment of your customer’s experience is relevant and cohesive.

Customer Journey 128

Customer Journey Touchpoint Customers Interaction 128

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

CSM Magazine

SEPTEMBER 22, 2022

Of course, every business wants to retain 100% of its customers (and increase the amount they spend!), but you’ll need to implement effective retention strategies if you want to keep hold of your customer base. To get started, take a look at these four ways to increase customer retention: 1. Automated Payments.

Customer Retention 52

Customer Retention Loyalty ROI Consumers 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. They have loyal followings and student-customers who proudly display their certifications on LinkedIn to not only show off their product proficiency, but also their brand affiliation. .

Marketing 64

Marketing Webinar Reference Events 64

Oracle

SEPTEMBER 19, 2018

Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. How do you build a loyal customer base? Note that event details are subject to change. Fostering Lasting Loyalty Through Seamless Integration.

2018 49

2018 Sales Roadmap Loyalty 49

Gainsight

FEBRUARY 10, 2022

In the past, Customer Success Managers (CSMs) were tasked with preventing customer churn and increasing retention. They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Customer Training.

Customer Success 97

Customer Success Workshop Customers ROI 97

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events.

Social Media 78

Social Media Advertising Events Insights 78

Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

BirdEye

AUGUST 28, 2023

This metric says: Who your content is reaching Whether it’s effective in the ROI What is nonsocial reach? It tells you how broad your customer base is and the effectiveness of your social media marketing strategy. And when you amplify that brand awareness, you can boost your customer base and bottom line.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

ClearAction

OCTOBER 1, 2018

Likely, the promise of CXM ROI has been alluring to executives who have asked for quick wins and near-term gains. Apply customer lifetime value to customer intelligence and you’ll prioritize, motivate and sustain internal engagement in improvement and innovation efforts that your whole customer base will reward.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

delighted

MARCH 15, 2019

If you’re capturing feedback from the right people, at the right time, through the right channel, you’ll be able to make meaningful improvements to your customer experience that will differentiate you from your competitors and lead to revenue growth. Survey your employees as well as your customers.

Net Promoter Score 75

Net Promoter Score NPS Touchpoint B2B 75

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Second, having an organized strategy that is carried out on a regular basis ensures that your business has an active presence and stays top of mind with customers.

Social Media 98

Social Media Management Multi-Channel ROI 98

Wootric

NOVEMBER 24, 2020

Whether you’ve been operating a web-driven business for years or recently made the transition, boosting customer engagement is a top priority. . This guide breaks down what every remote business needs to know about increasing engagement rates and building lasting customer relationships. Know Your Customer Base.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

ProProfs Chat

OCTOBER 30, 2021

The simplest type of segmentation, that categorizes your customers based on their physical location. The customer’s location is helpful in determining their needs and offers you an opportunity to run location-specific ads. Occasion/event. Analyze Existing Customers. As the performance improves, you get better ROI.

Marketing 95

Marketing E Commerce Social Media B2B 95

CSM Practice

JUNE 6, 2020

Customer Renewal Rate (%) = (Number of customers who renew ÷ Total number of customers up for renewal) * 100. This method of calculating renewals is suitable for startup SaaS companies with a homogenous customer base. As the customer base becomes varied, customer renewal rate calculations can be misleading.

Metrics 89

Metrics Measurement Customer Success Financial 89

Totango

JULY 2, 2019

There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Understand Your Customers. All customers are essentially seeking the same thing: ROI on investment and to achieve their personal business goals. Nurture Customer Growth.

Customer Centricity 48

Customer Centricity ROI Events Customers 48

SurveySparrow

JANUARY 8, 2020

An email marketing service provides you with the highest ROI( Return on Investment). You can also send bulk emails to customers based on transactions, A/B test the elements, store subscriber data in the integrated CRM of SendinBlue and even segment audience in order to send personalised emails.

2020 93

2020 Marketing Return on Investment Definition 93

CSM Magazine

JUNE 21, 2024

This article explores the various aspects of leveraging LED video walls for retail customer service, providing comprehensive insights into their benefits and applications. Enhancing Customer Engagement LED video walls capture attention. This visual appeal draws customers into the store and keeps them engaged.

Retail 52

Retail Customer Service Omnichannel Return on Investment 52