Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 94

Sales Customer Success Insights Webinar 94

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Gainsight

MARCH 31, 2025

Equip CSMs to Kickstart Revenue Conversations with Expansion Playbooks Another successful strategy Revenue teams are starting to recognize is including Customer Success Managers (CSMs) in sales conversations. Automate Tasks and Free Up CSMs to Focus on Growth As customer bases grow, CS teams often cant scale headcount at the same pace.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Welcome to the future of customer success with Unison. With targeted interventions, they significantly reduce churn.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. The scale of your CX program should align with your organization’s resources, goals, and customer base. If your program is too small, it may not move the needle at all.

ROI 195

ROI Net Promoter Score Webinar Financial 195

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. But until then, qualifying startups can use their sales enablement application at no cost.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Totango

AUGUST 13, 2024

But making it work demands a balancing act of two core things: supporting customer outcomes and empowering the internal CS team with business-critical insights. In particular, you need to arm your customer success team with razor-sharp processes and cutting-edge tools that optimize long-term customer value throughout the post-sales journey.

Customer Success 112

Customer Success Webinar Customers Customer Centricity 112

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. 3 Steps to Creating a Renewal Process and Retention in Your Customer Base.

2021 111

2021 Customer Success Webinar Multi-Channel 111

ChurnZero

DECEMBER 2, 2022

If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. Q: What were the major lessons learned from re-segmenting your customer base?

Books 98

Books Webinar Chief Customer Officer Customer Base 98

InMoment XI

OCTOBER 10, 2023

Whether it’s sales growth, revenue, or employee performance, KPIs give stakeholders a bird’s eye view of where the company stands. The beauty of customer service metrics lies in their specificity. While KPIs might indicate that a business is thriving, customer service metrics could reveal areas of concern.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. Here’s the webinar in full.

Sales 52

Sales Customer Success Webinar Tourism 52

Totango

FEBRUARY 12, 2025

The good news is that today, more businesses and boards understand how business-critical it is to have a strategy and system for managing your customer base with the sole purpose of getting them to hit their goals. Value is success is revenue. Enter, surge: a vibrant green for our bold next chapter. (In

Brands 62

Brands 2024 Customer Success 2025 62

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Webinar 40

Webinar Sales Customer Success Customer Journey Mapping 40

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Customer Experience is not a new idea. Now the message has finally caught on.

Chief Customer Officer 150

Chief Customer Officer Customer Experience Social Media Return on Investment 150

Alida

JUNE 27, 2016

“It made a difference that I talked to other companies like Allure ,” she said. “ Vision Critical’s customer base is so diverse—some people in my company appreciated that.”. RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar].

Insights 145

Insights Consumers Feedback Advertising 145

ClientSuccess

NOVEMBER 1, 2017

The live webinar happened on Tuesday, November 7th at 2:00 pm EST. You can access the recorded webinar here. Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams. Request a ClientSuccess demo.

Webinar 40

Webinar Metrics Customer Success Culture 40

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. B2B Customer Journey Touchpoints and Your Team.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. You gain your prospective customer, aka buyer’s trust, move them from the top of the funnel to its bottom. What is a lead nurturing strategy?

Social Media 98

Social Media Metrics Webinar White Paper 98

Totango

AUGUST 16, 2022

Customer retention software can help you promote subscription renewals by guiding customers through onboarding. You can use customer retention software to promote renewal by encouraging higher adoption rates. Customer retention in CRM apps can also support customer success management.

Customer Retention 106

Customer Retention Customer Success Customer Relationship Management Loyalty 106

ClientSuccess

DECEMBER 7, 2021

Here are six winning customer journey survey strategies to introduce to your customers this year: 1. The post-sale survey. The post-sales survey collects customer feedback and input to ensure that salespeople – and the processes they use – set proper expectations during the sales process. The renewal survey.

Customer Journey 83

Customer Journey NPS Webinar Feedback 83

Kayako

MARCH 9, 2017

Playing an active role in product testing is key to developing your career as a customer support rep. This will give you ownership over the product and make you more effective in supporting your customers. Train customers through webinars. Once you get going, you can feel a big change in your own attitude.

Customer Service 82

Customer Service Document Webinar Roadmap 82

ChurnZero

JANUARY 24, 2022

In practice, this means striving to improve your customers’ experience with every interaction — the customer is the focal point of all decision-making related to delivering products and services with the goal of boosting customer satisfaction and loyalty. How You Can Focus on Customer-Centric Service.

Customer Centricity 98

Customer Centricity Customers Sales Webinar 98

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. Lessons learned over the last year from the Customer Success community. If you missed the webinar, you can watch it on-demand.

B2B 98

B2B Webinar 2004 2020 98

Totango

MAY 17, 2024

solution can be as easy as consolidating your sales and customer success information. As your team and customer base grow, AI-powered tools can help maintain personalization at scale while saving time and effort. AI applied in the platform provides automated account summary insights, saving valuable time and effort.

Innovation 101

Innovation Call Recording Customer Success Government 101

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget.

Webinar 52

Webinar Sales Customer Success Insights 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 98

Customer Success Webinar Communication Return on Investment 98

ClientSuccess

AUGUST 31, 2020

You’ve done your research, gone through the sales cycle, and made your decision. Now, the day is finally here – your team is finally implementing your new customer success platform. Are you thinking about a new customer success platform? Toolkit: Customer Success Leaders Toolkit. First of all, congratulations!

Customer Success 105

Customer Success Webinar Leadership Metrics 105

ChurnZero

NOVEMBER 26, 2024

For example, “Enterprise Customer Success Manager”. To find out more, view our webinar, Why Titles Matter In Customer Success , with Parul Bhandari, fractional customer experience leader at CustomerXSuccess. Provide strategic guidance and recommendations to optimize customer outcomes.

Customer Success 52

Customer Success Insurance Culture Workshop 52

Method:CRM

AUGUST 6, 2020

A strong customer retention rate is often the key to small business success. Before we dive into how customer management software solutions like Method:CRM can help you retain more customers, let’s first review what your customer retention rate is. Provide a personalized customer experience.

Customer Retention 69

Customer Retention Sales Webinar Customer Base 69

Gainsight

JANUARY 31, 2022

To fill the gap, they wanted input from every representative within the business that was either impacted by or impacted customer experience. Most tend to think about this in reference to the contact between customers and Sales. But they didn’t realize how customer experience had a very long reach. Absolutely!

Customer Success 95

Customer Success E-support Advertising Sales 95

ChurnZero

JULY 26, 2019

To help answer these questions we hosted a well-attended webinar last week to focus on helping you to guide your Customer Success team to more easily lead, prioritize, and manage their book of business in a standardized, scalable manner. How to prep for internal and customer meetings quickly. Upcoming Webinar.

Customer Success 61

Customer Success Management Webinar Presentation 61

CSM Practice

MAY 13, 2020

Recent research by Gainsight has shown that 65-80% of companies are on a hiring freeze for the next few months, 30-45% have halted hiring indefinitely, and 60-70% of sales leaders polled reported a delay in sales cycles. These numbers are an indication that sales are slowing down. Attend a webinar to drive more value.

Customer Success 128

Customer Success Customer Centricity Financial Metrics 128

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

2023 98

2023 Return on Investment Social Media Sales 98

ChurnZero

NOVEMBER 20, 2020

Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. Protect your customer base using competitor intel that’s hidden in plain sight. Q&A Recap.

NPS 98

NPS Reference Net Promoter Score Webinar 98

ClientSuccess

DECEMBER 21, 2021

Instead, customer success leaders lean on hard numbers, insights, and data to help steer their team’s decision-making. After all, even if sales are through the roof, if customers aren’t satisfied, the business likely won’t last. Toolkit: Customer Success Metrics Toolkit. Did they achieve these outcomes?

Metrics 100

Metrics Customer Success Net Promoter Score NPS 100

Totango

MARCH 2, 2021

Mapping out your customer journey stages empowers you to optimize each step for a satisfying experience that promotes higher retention. In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63