Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar 2015 145

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Top 5 Customer Success Webinars of 2018.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

InMoment XI

OCTOBER 10, 2024

Customer Loyalty Through continued business social media management, you will increase your customer loyalty and build a customer base that is actively engaged with your business. The majority of businesses that have been utilizing social media for more than one year agreed that it has improved their customer loyalty.

Social Media 195

Social Media Management 2024 Multi-Channel 195

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. No worries, if you missed the webinar, you can view it on-demand here. .

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

ShepHyken

NOVEMBER 3, 2020

NPS and CSAT scores are not enough to get the big picture of your customer base. Not enough customers fill out surveys (even one-question surveys) or provide enough details to allow for global projections of customer satisfaction. Deflection is not a customer-centric concept.

Customer Expectations 141

Customer Expectations Webinar Customer Centricity 2020 141

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. The scale of your CX program should align with your organization’s resources, goals, and customer base. If your program is too small, it may not move the needle at all.

ROI 195

ROI Net Promoter Score Webinar Financial 195

SurveySensum

JULY 18, 2024

Did you know the average number of leads any webinar generates is between 500-1000? So, the next time you launch a webinar don’t forget that it has the potential to boost your revenue and extend your customer base. Now, how do you engage with your attendees after the webinar is over? With post-webinar surveys.

Webinar 52

Webinar Demo NPS Feedback 52

Gainsight

MARCH 31, 2025

Lifecycle Email Drips: Implement a series of lifecycle emails that educate customers on advanced features encouraging gradual upsell. Customer Health Segmentation: Segment customers based on health scores to prioritize expansion efforts on those most likely to convert. Thats where automation becomes critical.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey Webinar 52

GetFeedback

DECEMBER 2, 2019

By not investing in your customer’s satisfaction, you are risking disappointing more than half of your customer base. What would it mean if half of your customer base defected to the competition, who was investing in satisfaction? What is the best way to keep your best customers? Get the Guide.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

SurveyGizmo

FEBRUARY 4, 2021

Loyalty is personal and emotional, while retention is a financial measure, is what Ryan Tamminga, VP of Customer Success at Alchemer, and Vanessa Bagnato, Director of Enterprise Solutions at Alchemer, explained recently in a webinar. Customer loyalty is about the emotional relationship a customer has with a brand.

Loyalty 98

Loyalty Net Promoter Score Airlines Hotels 98

Totango

NOVEMBER 21, 2024

Now, consider a global enterprise leveraging Unison’s custom model to get well ahead of churn risk, and discover new growth opportunities within their customer base, driving upsells and cross-sells while achieving measurable growth. With targeted interventions, they significantly reduce churn.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62

Totango

JUNE 30, 2020

And make sure you deeply understand your customer base, what they want and what they need, at this time. . Communication during a crisis begins with reinforcing the lines of communication and ends with a unique conversation about each customer’s path through their challenges.

Communication 127

Communication Webinar Metrics Customer Retention 127

ChurnZero

DECEMBER 2, 2022

If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. Q: What were the major lessons learned from re-segmenting your customer base?

Books 98

Books Webinar Chief Customer Officer Customer Base 98

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. 3 Steps to Creating a Renewal Process and Retention in Your Customer Base.

2021 111

2021 Customer Success Webinar Multi-Channel 111

Totango

AUGUST 13, 2024

As a leader in customer success operations and a CSP implementation veteran, I was thrilled to join Matthew Lind and Jean Nairon on a recent episode of their Spotlight on Customer Success Operations webinar series to share the many tips, tricks, and wand-like strategies I’ve picked up throughout my CS career.

Customer Success 112

Customer Success Webinar Customers Customer Centricity 112

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. As customers, we want our lives to be improved.

Webinar 54

Webinar Chief Customer Officer Airlines Customer Service 54

Beyond Philosophy

SEPTEMBER 20, 2017

But it clearly does not yet understand that a good customer experience strategy also addresses the emotional and subconscious factors that make up most of a customer’s impressions. RyanAir clearly do not understand that happy customers are more likely to remain loyal. Were you affected by Ryanair’s flight cancellations?

Airlines 153

Airlines Social Media Travel Webinar 153

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. ’ When your customer base feels cared about, it builds brand loyalty and increases positive word of mouth.”

Social Media 94

Social Media Webinar Events Connections 94

InMoment XI

JUNE 22, 2022

If you’re online mattress retailer Zoma and you’re sending out a customer satisfaction (CSAT) survey email to find out how a support query was handled, if the shipping went well, or if the customer is satisfied with the quality of a recent purchase, you could take one of the following approaches: “How did we do on your support query [#66456]?”

Net Promoter Score 195

Net Promoter Score NPS Reference Feedback 195

ChurnZero

AUGUST 14, 2020

Use chat data to create segments and trigger alerts, such as creating an alert for “Customers with X number of active chats with support team” as that may indicate ongoing service issues. Webinar Software. What is webinar software? Webinar software is a virtual seminar platform that creates live or recorded video presentations.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Totango

APRIL 4, 2024

This approach ensures that customer needs are addressed effectively throughout their entire journey, fostering stronger relationships, enhancing customer satisfaction, and increasing retention rates. Break down barriers: Give sales and CS clearly defined roles Silos lead to misunderstandings and the loss of winnable customers.

Sales 94

Sales Customer Success Insights Webinar 94

Alida

OCTOBER 18, 2018

In order to make your customer experience as personalised and relevant as possible and to target specific groups of customers based on their genuine preferences, segmentation needs to be a priority! Webinar: How GAME took the retail experience to the next level. Register today!

2018 113

2018 Webinar Insights Customers 113

Alida

MAY 10, 2016

During the economic downturn, a shift in understanding took hold that nurturing existing customers is more profitable than acquiring new customer s. I’ve been espousing and proving the return on investment in focusing on the customer base for many, many years. Now the message has finally caught on.

Chief Customer Officer 150

Chief Customer Officer Customer Experience Social Media Return on Investment 150

Alida

JUNE 27, 2016

“It made a difference that I talked to other companies like Allure ,” she said. “ Vision Critical’s customer base is so diverse—some people in my company appreciated that.”. RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar].

Insights 145

Insights Consumers Feedback Advertising 145

Kayako

MARCH 9, 2017

Playing an active role in product testing is key to developing your career as a customer support rep. This will give you ownership over the product and make you more effective in supporting your customers. Train customers through webinars. Once you get going, you can feel a big change in your own attitude.

Customer Service 82

Customer Service Document Webinar Roadmap 82

InMoment XI

OCTOBER 10, 2023

This ensures that businesses can maintain a consistently high level of service, fostering trust and loyalty among their customer base. Customer Effort Score (CES) While satisfaction is vital, so is the ease of the customer experience. Elevate your customer service game today by watching this webinar.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. Lessons learned over the last year from the Customer Success community. If you missed the webinar, you can watch it on-demand.

B2B 98

B2B Webinar 2004 2020 98

Beyond Philosophy

MAY 19, 2015

As part of a larger global project with Caterpillar, we recently awarded one of their largest dealers, Carter Machinery , the “Excellence in Customer Experience for 2014.” Caterpillar wants to unite their expanding business and Customer base with a unified approach to Customer Experience.

2014 148

2014 2015 Books Call Center 148

Totango

FEBRUARY 12, 2025

The good news is that today, more businesses and boards understand how business-critical it is to have a strategy and system for managing your customer base with the sole purpose of getting them to hit their goals. Value is success is revenue. Enter, surge: a vibrant green for our bold next chapter. (In

Brands 62

Brands 2024 Customer Success 2025 62

Education Services Group

JANUARY 25, 2023

Q: Early on in the conversation, you talked about data, isn’t that incumbent upon the CS leader to get into place instrumentation for the data, what’s going on in the customer base, and the tools for execution? And I think those are the base-level requirements for starting to deploy an AI solution.

Webinar 52

Webinar Sales Customer Success Insights 52

Totango

AUGUST 16, 2022

Customer retention software can help you promote subscription renewals by guiding customers through onboarding. You can use customer retention software to promote renewal by encouraging higher adoption rates. Clients who are active users are more likely to renew, while inactive users are more likely to churn.

Customer Retention 106

Customer Retention Customer Success Customer Relationship Management Loyalty 106

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. .

Communication 107

Communication NPS Metrics Engagement 107

ClientSuccess

JUNE 19, 2019

Correspondingly, these points can be redeemed for sample-size products that cater to the user’s skin type, beauty regimes, and past purchases : an ingenious offer their customers can neither refuse nor ignore. The result: 20% of its core customer base constitutes of loyal customers who spend the most.

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

Integrity Solutions

MAY 12, 2020

There have always been some customers who struggle to make the decision to move forward, but it’s possible that now, your entire customer base is falling into that group.

Sales 121

Sales 2020 2019 Metrics 121

ChurnZero

JUNE 6, 2024

If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software. You can watch Darren’s webinar in full here, and find a summary of the key takeaways, plus his answers to attendees’ questions, below.

Webinar 52

Webinar Customers Reference Measurement 52

ChurnZero

JUNE 6, 2024

If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software. You can watch Darren’s webinar in full here, and find a summary of the key takeaways, plus his answers to attendees’ questions, below.

Webinar 52

Webinar Customers Reference Measurement 52

Comm100

APRIL 15, 2025

The New Comm100 AI Trifecta Driving Smarter, Deeper Customer Relationships Join us live Learn how AI Agent, AI Copilot, and AI Insights work together to transform CX. You can even add specific functions that the Comm100 AI Agent can execute, such as finding order details or giving updates to customers based on specific order IDs.

Demo 52

Demo Webinar Interaction Insights 52