Customer Care Customer Change Customer Expectations 
Storyminers
JULY 7, 2020
How do you expect customer expectations to change in 2017? Customers will expect most of their vendors to serve them as well as their favorite vendors do. Prefer the customized recommendations you get from Nordstrom? It’s simply natural to let expectations creep between brands.
SurveySensum
SEPTEMBER 23, 2024
Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. What’s in it for you? Simply put, revenue boost. Record and analyze individual feedback to tailor experiences.
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Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
Pointillist
JUNE 7, 2021
As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.
Grade.us
JULY 17, 2018
Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. Whether you realize it or not, customers expect your clients to adapt to their needs. Why would customers care about a vanishing report you create?
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