Create Effective NPS Followup Emails for Better Customer Insights
SurveySensum
SEPTEMBER 17, 2024
Companies that close the feedback loop see 3x more promoters. Ignoring feedback leads to a loss of momentum — Promoters lose enthusiasm, Passives remain neutral, and Detractors can become louder in their criticism. These emails drive real engagement, turning insights into action and building lasting loyalty.
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