InMoment XI

MARCH 26, 2025

Benefits of Shortening Customer Surveys There are plenty of reasons to move away from long annual surveys in favor of more frequent microsurveys. Still, as weve shown, shortening surveys provides real value beyond response rates, like better engagement and brand perception, higher quality data, and a lower abandonment rate.

Insights 195

Insights White Paper Customers Brands 195

Tricia Morris

SEPTEMBER 4, 2015

In a recent white paper , ThinkJar Founder and Principal Esteban Kolsky, agreed that this is a commonly heard frustration. Among the leading reasons for employees churning in any job is lack of proper tools – and this is even more prevalent in customer service. appeared first on Parature.

White Paper 85

White Paper Engagement Customer Service 2015 85

Comm100

APRIL 6, 2020

Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% But what does ‘omnichannel customer engagement’ even mean? This provides a cohesive and seamless experience for both the customer and the agent across devices and touchpoints.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

2004 46

2004 White Paper 2008 2006 46

Hero Digital

OCTOBER 5, 2019

Here are some starter questions to consider as you prepare: What does the customer care about? As you think through the ideal path your target customer will take to purchase, there are some key questions you’ll want to ask: How are you generating awareness around your products? do your target customers look to for information?

B2B 40

B2B Touchpoint White Paper Multi-Channel 40

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. This includes helping companies know and understand their clients and identifying the factors that drive customer engagement and satisfaction.

Customer Success 17

Customer Success 2021 White Paper Contact Center 17

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Your Business Partners.

White Paper 64

White Paper B2C Social Media E-support 64