Myra Golden

JANUARY 10, 2017

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Learning Designer, Customer Care, Walmart eCommerce. Betty Doyle, Sr. Learn more or try for free.

2017 45

2017 Customer Service Workshop Customer Care 45

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Book Myra for a keynote or customer service training.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Wootric

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Maxie: She’s a keynote speaker, author, Principal Analyst at Forrester , and has a PhD in Business Management on Customer Care. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden. Myra Golden Media.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

DECEMBER 9, 2019

Customer Care. For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Steps 2-6 are how to handle the body of the call in a friendly and warm way. Open with a lead-in.

Customer Experience 52

Customer Experience Workshop Call Center Customer Service Training 52

Myra Golden

JANUARY 10, 2017

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Learning Designer, Customer Care, Walmart eCommerce. Betty Doyle, Sr.

2017 40

2017 Customer Service Workshop Customer Care 40

Myra Golden

FEBRUARY 14, 2017

Exactly what to say to the customer who demands to speak to a supervisor. The 6-Step De-escalation Strategy Myra teaches in her onsite workshops, so your employees can quickly regain control of the conversation with confidence and with professionalism. This method is polite and effective.

Webinar 77

Webinar Workshop Events Hotels 77