Customer Care Customer Service Training Information 
Bill Quiseng
MARCH 30, 2022
We don’t offer customer service training. Training is top-down, one-way “I know everything, you know nothing” instruction. Training is the “how” of service. Training is to develop THE BUSINESS. Training is for a job. Instead, enroll in Customer CARE University.
CSM Magazine
SEPTEMBER 24, 2024
Clients expect exceptional service from their law firm – here’s a roadmap to delivering just that. Excellent customer care is no longer a frill, it’s a fundamental requirement in the legal profession. Step up your law firm’s customer service game and start building strong relationships that last.
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Bill Quiseng
NOVEMBER 15, 2023
In the last two weeks, I explained the first and second QUI TAKEAWAYS: CX versus CXM, and customer service versus customer CARE. This week, I will explain the third QUI TAKEAWAY: customer service training versus customer CARE education. Training is finite, usually one to three days.
ShepHyken
MARCH 29, 2017
And, social customer service allows you to take the interactions with your customers to an even higher level. This is the second year in a row that Social Media Marketing World has had a social customer care track. It is proof that social customer care is something that companies cannot ignore.
Bill Quiseng
NOVEMBER 8, 2023
With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? At the same time, customer service experts have advocated that the the people in customer service are the frontlines.
ShepHyken
OCTOBER 12, 2022
Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why.
Bill Quiseng
JUNE 19, 2024
Instead, educate your people interactively, frequently, and continuously with customer CARE, like telephone etiquette, service recovery, and prompt, polite, and personalized interactions. Whatever your title or position, be a servant leader who will CARE for your people. Then … Empower for excellence.
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