Customer Care Hotels Voice of Customer 
eglobalis
SEPTEMBER 28, 2024
Failure to Close the Loop on Customer Feedback: Instead of using customer feedback to improve services, some dealers in Europe—such as those in Ingolstadt and Pfaffenhofen, Bavaria—ignore or dismiss complaints. This failure leads to a cycle of dissatisfaction and missed opportunities for improvement.
Thematic
AUGUST 29, 2024
Listening to your customers is now more important than ever. According to a recent McKinsey report , improving customer care is the fastest-growing priority for customer care leaders. And Voice of Customer (VoC) programs are among the most effective tools in the box. What is Voice of Customer (VoC)?
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Thematic
DECEMBER 9, 2019
After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. It’s easy to imagine a 2x better experience: Only waiting a few minutes for an air-conditioned taxi with a friendly driver who knows the way to our hotel. But my company already has a Voice of Customer program!
Second to None
MARCH 30, 2018
When I arrived at my hotel room, I was speechless. In doing so, they’re layering unstructured social data on top of existing customer data (like purchase history) and creating a more complete view of the customer. I did so immediately. I had a closet full of clothing that was personally selected and set up for me.
CSM Magazine
AUGUST 22, 2019
“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link] /.
Qualtrics
NOVEMBER 6, 2019
From breaking down silos, making the business case for CX and (sometimes) even ignoring what the data was telling him, find out how Mastercard’s breakthrough customer experience came to be. You’re on vacation, it’s time to check out from your hotel and you realize you’ve lost your credit card. You call Mastercard of course.
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