BlueOcean
DECEMBER 13, 2022
Salesforce reports that 55% of members would use their loyalty programs more if the rewards were personalized to reflect their unique needs. McKinsey agrees, saying that “earn and burn” transactional rewards programs aren’t enough to retain loyal members. You’ve probably seen this more often than you realize.
InteractionMetrics
MARCH 27, 2025
Here are some common rewards models you can consider offering to your customers: Points-Based Rewards Programs: Points accumulate toward free or discounted items to motivate repeat business (Starbucks does this brilliantly through their My Starbucks Rewards program).
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Interactions
MARCH 6, 2019
An AI-powered customer care strategy can make it easy for you to be aware of customer feedback, including managing complaints and compliments, tracking social engagement, and handling promotional offers, all through a single guest engagement platform. Rewards programs. Guest engagement.
CSM Magazine
JANUARY 2, 2023
Showing appreciation for customer service employees will motivate them to go the extra mile for customers and boost customer satisfaction. Simple gestures like recognizing customer care staff in team meetings or giving rewards for exemplary performance can make a huge difference on employee morale and productivity.
Playvox
MAY 26, 2022
Five proven ways you can help remote agents feel more valued and cared for by your company — and ultimately reduce costly attrition — are: Improve your training program Use AI to automate workflow Involve agents in business decisions Create remote team-building opportunities Offer frequent recognition and rewards programs.
SurveySparrow
SEPTEMBER 16, 2022
Recognition & reward program : Coworkers can send shoutouts to team members with points attached. These points can be saved and redeemed for rewards. With Awardco, you can create custom award types, set up automatic awards, and integrate with popular tools like Slack and Salesforce. Key Features. Key Features.
Qualtrics
APRIL 22, 2020
Customer care – Conjoint/MaxDiff can help improve your support and care operations, with insight into what components of your customer care program are most important to your users, as well as what elements they’d be willing to pay more for. Learn how conjoint analysis and MaxDiff work. Hospitality.
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