Experience Investigators by 360Connext

JANUARY 5, 2021

If you want your organization to truly have its own customer-centric “way,” it’s time to get specific about creating a customer-centric culture. Six Ways to Actively Build a Customer-Centric Culture: 1. Assure your customer experience mission is defined and communicated.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

InMoment XI

JULY 13, 2023

And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. Having the right experience programme in place can help build customer centricity and use it to your advantage!

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. But to make this vision a reality, you must arm your agents with the right tools and training.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Integrity Solutions

APRIL 16, 2021

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. A strong, vibrant customer-centric culture is an organic and natural strength that cannot be compromised.

Customer Centricity 117

Customer Centricity Culture Competitive Advantage Customers 117

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1: The future of customer experience is moving past managing experiences, to actually improving them through Experience Improvement (XI). #2:

Customer Experience 397

Customer Experience Culture Workshop Events 397

Experience Investigators by 360Connext

APRIL 30, 2024

From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint. Tune in as we elevate the conversation from customer service basics to a comprehensive understanding of what truly makes an event unforgettable.

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

Experience Investigators by 360Connext

NOVEMBER 5, 2024

She’s also spent over 10 years as the Idea Strategist for one of only nine legacy-level TEDx events and was named to the Thinkers50 Radar in 2022. She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship.

2024 143

2024 Banking Books Customer Centricity 143

CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. The award will showcase groundbreaking products and services, offering a glimpse into the future of customer experience. Who Should Attend?

2025 52

2025 Events Connections Innovation 52

Experience Investigators by 360Connext

JANUARY 18, 2022

If a culture is touted as “customer first” or “customer-centric,” that mindset and strategy need to be pervasive in the way employees communicate and learn throughout their entire tenure, no matter their role. The Common Method of Customer Experience Training. Set customer-centric expectations from the first interview.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Here, without further ado, are the reasons I believe customer experience is the key to happy customers , employees and people in general. I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Experience Investigators by 360Connext

AUGUST 20, 2024

The CEO gets on stage and announces a new mantra: We love customers! Leaders occasionally echo these messages and remind their team to be customer-centric. 5 Elements of a Successful Customer Experience Employee Education Program 1. Set customer-centric expectations in the first interview.

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. That’s why most companies struggle to meet the expectations of their customers.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. Customer Centricity: A Definition, Examples, & Best Practices by Charlie Mitchell (CX Today) Brands that have achieved customer centricity are 60 percent more profitable than those that haven’t, according to Deloitte.

Article 77

Article 2024 Customer Service 2025 77

InMoment XI

OCTOBER 23, 2024

Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. Examples of Banks with the Best Customer Experience The growing emphasis on improving CX in banking has made it essential to adopt the right trends and tools. They also grew their number of customer accounts to three million.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Quadient

AUGUST 1, 2022

Creating a Customer-centric Culture: Four Steps to Get Started. After what feels like forever, I recently got a chance to re-engage in my favourite pastime – meeting people in person at a Quadient-hosted event located here in London, UK. A Trusted Partner in Your Customer-centric Transformation Journey.

Customer Centricity 105

Customer Centricity Culture Customer Journey Mapping Banking 105

Experience Investigators by 360Connext

MAY 20, 2015

Customer experience is a new department , focus or strategy and leaders need a resource. Need a speaker for your corporate event or conference? Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms. Customer-centric Culture & Communications.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

APRIL 15, 2025

In this special episode of the Experience Action podcast, our host Jeannie Walters sits down with Sasha Fard , Country Lead for Customer Experience Management at Capital One Canada, to reveal the often-overlooked secret to successful CX implementation. The real challenge?

Leadership 143

Leadership 2025 Voice of Customer Events 143

Alida

DECEMBER 4, 2017

At the core of our strategy is a commitment to put our customers in the driver’s seat. We recognize that the best way forward is to be truly customer centric. This focus on putting customers at the center of our business benefits us in several important, strategic ways: 1. Navigating a changing horizon.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Take the time to hear customers each step of the way. Customers have been trained in many industries to expect poor service. This isn’t about wowing the customer every step of the way. Humans disappoint one another. We do it all the time.

Customer Service 274

Customer Service Sports Social Media Communication 274

BirdEye

AUGUST 3, 2023

Cultivating a customer-centric culture within your organization While catching up on key performance indicators and bottom-line revenue is easy, fostering a customer-centric culture first will lead to the best outcomes. Put the customer first, and everything else will fall into place.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Net Promoter Score 98

Experience Investigators by 360Connext

MARCH 9, 2015

This seems so obvious, but you must really start paying attention to the experiences you have as a customer. Start taking note of these observations and pay attention to how events or situations made you feel as a customer. What made the experience great or infuriating? What could have worked better? Stay current.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

InMoment XI

OCTOBER 29, 2024

See what trends are going viral and where customer preferences are leaning. You can stay relevant by adopting a customer-centric approach and tweaking offerings where necessary. Customers who interact with a transparent and honest business are more likely to stay loyal to it. Build A Community Around Your Offerings.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Kerry Bodine

AUGUST 2, 2021

The folks at Proxima share a mindset that’s near and dear to my heart: transformation through customer centricity. So… how exactly does customer centricity apply to the procurement function? What you can do every single day to improve your organization’s customer experience. You’ll have to join us to find out!

Webinar 20

Webinar Customer Centricity Consulting Events 20

eglobalis

MARCH 30, 2025

With predictive insights, businesses can personalize the customer journey dynamically. For instance, if a telecoms model predicts a certain segment is about to be frustrated by a network maintenance event, the company can proactively send an apology and perhaps a small bill credit to ease the experience.

Banking 326

Banking NPS B2B Social Media 326

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. A growing number of professionals have responsibility for assessing and improving customer experience in many channels (e.g., Discussion Boards.

Customer Experience Professionals 158

Customer Experience Professionals CEM Customer Experience 2011 158

Alida

SEPTEMBER 14, 2016

The countdown is on for the 2016 Customer Intelligence Summit in Chicago. If you’re heading to the Summit, getting the official free event app is a must. If you need assistance, please send us a note at events@visioncritical.com. Action : provides best practices and useful tactics for users of customer intelligence software.

Customer Centricity 138

Customer Centricity 2016 Innovation Events 138

InMoment XI

JUNE 21, 2022

We heard from award-winning customer experience speakers from some of Australia’s biggest brands—Craveable Brands, The NRMA, Rest Super, Foxtel, and JAX Tyres & Auto—not to mention two of InMoment’s global leaders. 5 Pieces of Advice from Our Customer Experience Speakers. #1:

Customer Experience 195

Customer Experience Workshop 2022 Events 195

InMoment XI

APRIL 18, 2023

Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. Here’s an overview of their Q&A: What Is the Customer Show? All brands know that customer experience is important—delighting customers is the name of the game.

ROI 195

ROI 2023 Events Insurance 195

Alida

OCTOBER 4, 2016

In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands. To get the most business value out of your online communities, you must work to keep members engaged.

Engagement 250

Engagement Entertainment Insights 2016 250

CSM Magazine

OCTOBER 30, 2024

Winners included Dulsco for Customer Happiness Team of the Year, Autostrad Rent A Car for Customer Happiness Company of the Year – SME, and ORO24 Developments for Customer Happiness Real Estate Developer of the Year.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

Experience Investigators by 360Connext

AUGUST 23, 2018

And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions. The best customer-centric organizations leverage customer empathy to create a more positive journey for all customers.

Touchpoint 151

Touchpoint Loyalty Programs Customer Journey Mapping Contact Center 151

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Experience Investigators by 360Connext

OCTOBER 1, 2014

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. What's a microinteraction? We're obsessed with them around here.

2013 274

2013 E-support 2014 Social Media 274

InMoment XI

NOVEMBER 22, 2017

Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas. This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. View Article.

2018 150

2018 Workshop Customer Centricity Events 150

InMoment XI

NOVEMBER 22, 2017

Every year, MaritzCX hosts the premier customer experience event, CXFusion, in Las Vegas. This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. View Article

2018 0

2018 Workshop Customer Centricity Events 0

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251