Alida

MAY 27, 2021

Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.

Touchpoint 162

Touchpoint Customer Relationships Customer Experience Management Customer Insights 162

ReviewTrackers

SEPTEMBER 13, 2018

These sources of information are crucial in helping your business understand why customers do things a certain way. Organizations that monitor, manage, and analyze data from these sources are also in a better position to establish and build trust-based customer relationships.

Consumers 62

Consumers Insights Social Media Call Center 62

Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.

Customer Experience 88

Customer Experience Social Media 2020 Customers 88

Maru Group

AUGUST 3, 2020

Legacy customer experience and voice of customer tracking systems are showing their age, to the point where large research budgets are yielding fewer insights as the program ages. In this article, we explore how to ensure your tracker stays flexible and meaningful to capture relevant and timely customer insights.

Brands 52

Brands Government Metrics Measurement 52

Qualtrics

FEBRUARY 21, 2020

In the current landscape, it’s easier than ever for customers to open accounts with a number of different businesses, rather than rely on a single bank for all their needs. These new industry dynamics – along with the rising popularity of CX generally – are driving banks to invest in developing strong, long-term customer relationships.

Banking 36

Banking Customer Experience Contact Center Customer Journey Mapping 36

Education Services Group

MAY 23, 2022

If these differences aren’t well understood, AMs in CSM roles could hurt your customer relationships more than help. 5 things to remember for your customers. Change is hard (in a different way). Change is hard on customers, too. When done right, CSMs are a powerful growth engine.

Customer Success 52

Customer Success Sales Customer Satisfaction Management 52

SmartKarrot

AUGUST 26, 2022

Adopting a data-driven perspective that considers data, analytics, customer insights, and the demands of the business. Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Implementing customer change programmes.

Customer Success 19

Customer Success E Commerce E-support Reference 19