Customer Confidence Customer Focused Customer Service Training 
ShepHyken
JUNE 8, 2022
It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.
ShepHyken
JUNE 3, 2019
The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
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ShepHyken
MARCH 22, 2017
Build trust by “down-selling” the customer. This is a very customer focused strategy. Most companies try and find ways to add on to a sale or “up-sell” a customer to something more expensive. This creates trust and confidence with their customers. Have a guarantee that creates customer confidence.
ShepHyken
NOVEMBER 14, 2016
Each department within an organization develops a set of customer strategies that is independent and solely based on the objectives set forth in that department. My Comment: One of the best ways to create customer confidence is by creating a consistent customer experience. For information contact or www.hyken.com.
ShepHyken
APRIL 12, 2017
Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. But what is the big cost? For information contact or www.hyken.com.
ShepHyken
FEBRUARY 16, 2022
Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 30, 2016
Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
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