ShepHyken

NOVEMBER 30, 2016

And when the customer comes back and experiences the consistent positive experience that they had the last time – and the time before – that repeated positive experience becomes predictable and can turn into customer loyalty. This is why it concerns me when companies talk about “satisfying” their customers.

Exceptional Customer Service 134

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 134

ShepHyken

OCTOBER 15, 2018

(CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product. Follow on Twitter: @Hyken.

2018 97

2018 Article Customer Service Automotive 97

ShepHyken

OCTOBER 10, 2018

Whether it’s a special offer, such as “All You Can Eat” at a restaurant, a promise to do anything , or a guarantee of the work you deliver to the customer, there is only one way this works, and that is that you honor your offer, which is the same as honoring your word. That’s what builds confidence, trust and loyalty.

Customer Service Training 125

Customer Service Training Loyalty Article Information 125

ShepHyken

OCTOBER 18, 2017

Validation needs to be a part of the customer experience. It creates confidence, and that can lead to loyalty! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 174

Customer Service Metrics Customers Interaction 174

ShepHyken

DECEMBER 26, 2018

Those companies that get customers because of low price will lose those customers when someone else has a lower price. The loyalty to the company is because of price, not the company. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Culture 134

Culture Customer Service Training Books Customers 134

ShepHyken

DECEMBER 19, 2018

It doesn’t matter what type of business you are in, trust creates loyalty. Earning your customers’ trust typically takes time. Your customers know what to expect, and you deliver every time. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service Training 124

Customer Service Training Reference Customers Books 124

ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. And confidence turns into trust – which can turn into repeat business and even customer loyalty.

Reference 68

Reference B2C Workshop Customer Service Training 68

Magellan Solutions

NOVEMBER 27, 2023

This information lets your team customize interactions and deliver a personalized experience. It’s all about turning scattered data into a unified, customer-focused approach. Chatbots and artificial intelligence (AI) are the perfect pair for customer service, providing instant support.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. These skills engender confidence in the engineer and support staff.

Culture 60

Culture Technology Brands Brand Values 60

ShepHyken

DECEMBER 4, 2017

And happiness is what customers will feel when everything is going right until something goes wrong. Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister.

2017 0

2017 Article Customer Service Government 0