Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? Brand Loyalty Positive shopping experiences are key to building brand loyalty.

Retail 144

Retail Social Media Technology Brands 144

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

E Commerce 75

E Commerce Article 2024 Loyalty Programs 75

CSM Magazine

SEPTEMBER 30, 2020

A satisfied customer is a happy customer and by understanding the benefits of six sigma you will be one step closer to improving the customer experience and achieving customer loyalty. This means larger profits, better shareholder return, higher employee remuneration, and a positive work atmosphere overall.

Return on Investment 52

Return on Investment Innovation Customer Confidence Customer Satisfaction 52

Magellan Solutions

NOVEMBER 29, 2018

If there is a partnership that can hugely benefit banks, partnering with a customer service call center is one of the best decisions that can allow them to receive a higher return on investment. If this happens, Hyken added, banks can lose their credibility and their customers’ confidence. What the numbers say.

Call Center 45

Call Center Banking Customer Service Return on Investment 45

Comm100

APRIL 12, 2018

In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. Understanding Customer Experience. Customer experience (CX) is not a singular event, but the compounded impact of all touch points a customer encounters in their journey.

NPS 78

NPS Measurement Customer Experience Net Promoter Score 78

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence may assist marketers in achieving a wide range of customer success objectives and activities. Creating a devoted customer base. Customer intelligence insights aid long-term customer development. To ensure client loyalty, businesses must obtain a better understanding of their customers.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity Customers 52