ShepHyken
DECEMBER 17, 2024
And if you add to that a smile as in being nice its a wonderful combination that will make customers appreciate you. The fastest way to lose your customers confidence and trust is to not follow through on a promise. Dont forget to show appreciation to your customers. Do what you say youll do! Say thank you!
ShepHyken
NOVEMBER 11, 2024
I always preach that our goal should be to not just fix a problem, but to restore customer confidence. The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” Connect with Shep on LinkedIn.
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ShepHyken
JANUARY 7, 2025
Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customers confidence. That doesnt happen when you blame others.
ShepHyken
DECEMBER 16, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.
CSM Magazine
MARCH 10, 2025
Clear, sensitive and authentic communication can help engender customer confidence and satisfaction, even in difficult conversations. Insite Energy, a leading provider of metering, billing, and maintenance services for communal heating systems known as heat networks, understands the importance of voice in customer interactions.
ShepHyken
SEPTEMBER 26, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
ShepHyken
APRIL 28, 2024
10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers. Nurturing customer confidence is an important part of your retention strategy. The article points out the positive and negative uses of AI and more.
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