Customer Engagement, Customer Relationship Management and White Paper

Customer Engagement

Customer Relationship Management

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4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

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White Paper Social Media Omnichannel B2B

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

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White Paper Social Media Omnichannel B2B

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SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. SaaS CRM (Customer Relationship Management) Solution.

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Business Metrics Transparency for Better Customer Experience

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

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Metrics Customer Experience Contact Center White Paper