Totango

FEBRUARY 26, 2019

Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn.

Lifetime Customer 78

Lifetime Customer Social Media Measurement Customers 78

CCO Council

MAY 13, 2014

In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.

Customer Centricity 85

Customer Centricity ROI Measurement Chief Customer Officer 85

CSM Magazine

AUGUST 10, 2017

From the features you would like on a new toaster, to what makes you watch a new movie or box set, to what to call your Christmas Sandwich – customers are massively powerful brand touchstones. What used to be perceived as customer survey spam can now be really engaging and help brands to grow relationships. Possibly not.

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

LiveChat

JUNE 8, 2015

Falling in love is the easiest part of any relationship. So, what do you do to keep your customers engaged over the years ? Truly know your customers and tailor communication. “If If customers are the lifeblood of a business, then the database is its heart. Maintain great customer relationships.

Social Media 78

Social Media Entertainment Lifetime Customer Communication 78

Wootric

AUGUST 21, 2018

To put it simply, artificial intelligence is machine learning that uses data to improve operational efficiency and customer engagement. These smart assistants simulate intelligent conversation via messaging apps and can perform a multitude of tasks to heighten the customer experience. Undoubtedly it’s chatbots.

Technology 58

Technology Customer Experience 2025 2007 58

Avaya

JUNE 18, 2018

The most significant change is that the customer experience is now a key driver of your brand. Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades.

Contact Center 40

Contact Center 2018 Competitive Advantage Call Recording 40

Beyond Philosophy

DECEMBER 23, 2015

CCOs must understand marketing, sales, service, brand perceptions, and operations, of course, but their principal goal should be to deepen relationships, establish greater levels of trust, and build stronger customer loyalty behavior. Customer Insight, Data and Action Generation. Customer Relationship-Building.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Consulting Loyalty 100

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Donna Weber.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21