Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers E Commerce Marketing 2024 59

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. If there’s one thing consumers seem to be looking for, it’s reassurance. I find this compelling.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Experience Investigators by 360Connext

MARCH 9, 2015

We’ve listed several of them on our Customer Experience Resources page, along with some downloads and other free resources to help you. This seems so obvious, but you must really start paying attention to the experiences you have as a customer. Some are better than others, but there are a few I think are required reading.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. By the end, you’ll know how to get them excited about being connected with you so they eventually become customers. Best practices for re-engagement email marketing. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing E Commerce Customers 199

Optimove

JULY 30, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog, marketers can gain insights on how AI enables brands to offer relevant, seamless, and personalized experiences across all touchpoints, which can help drive loyalty and optimize customer lifetime value. For more insights, contact us to Request a Demo.

Customer Engagement 64

Customer Engagement Engagement Multi-Channel Touchpoint 64

Experience Investigators by 360Connext

JUNE 9, 2015

Download for FREE – June 10th only! If you can surprise a customer by doing something unexpected, you will trigger an emotional response. Bonus: In honor of this guest post on 360Connext, I’m making Purple Goldfish free today on June 10th for download on Amazon. Click here to download your copy. U is for Unexpected.

Customer Experience 292

Customer Experience Net Promoter Score Hotels 2011 292

TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs.

Engagement 109

Engagement Contact Center Retail 2022 109

Retently

NOVEMBER 13, 2024

But as ecommerce grows, so do customer expectations. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. Here’s how VFRs enhance customer experience and build trust: 1.

Retail 144

Retail Social Media Technology Brands 144

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. The difference is likely to be driven by product category (e.g.,

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

InMoment XI

AUGUST 23, 2023

Customer experience transformation goes beyond cosmetic changes and surface-level improvements. It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies. To provide a seamless experience, it’s essential to embrace omnichannel engagement.

Customer Experience 195

Customer Experience Omnichannel Innovation Loyalty 195

Optimove

MARCH 2, 2025

See the difference control groups make in this guide Download Now Why it Matters: With Optimove integrating Adacts technology, marketers can now create dynamic, interactive, gamified experiences that capture attention and build lasting relationshipsall while being Positionless and without reliance on technical teams. Whats Next?

Download 69

Download Demo Loyalty Interaction 69

Interactions

NOVEMBER 22, 2024

That’s why we combine the power of AI with human-in-the-loop support to ensure every interaction is accurate, natural, and engaging. Whether you’re focused on improving customer engagement or driving internal efficiencies, our hybrid approach combining AI with human expertise sets us apart. Want to learn more?

Interaction 62

Interaction Document Download 2024 62

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Trigger Targeted Offers: Deliver special offers to existing customers showing signs of hesitation, reducing potential drop-off.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. ” Messaging frequency and channel selection could also be varied according to engagement levels.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. But todays customers dont behave in static ways. Traditional segmentation methods cant keep up.

2025 52

2025 Download Fashion Definition 52

Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. However, not every visual engagement provider offers the ideal solutions to your needs. However, not every visual engagement provider offers the ideal solutions to your needs. End-User Adoption.

Engagement 109

Engagement Culture Technology Omnichannel 109

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

Optimove

OCTOBER 23, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Personalization isn’t just a buzzword—it’s a necessity. As customer expectations for tailored experiences continue to rise, brands must find innovative ways to engage their audiences. promotions, discounts, rewards).

Download 52

Download Loyalty Brands Customer Centricity 52

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences. Learn more on personalization at scale.

Social Media 52

Social Media Download Fashion Omnichannel 52

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. Optimove Insights show that up to 60% of monthly customers may not return for a second purchase.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Alida

APRIL 7, 2016

It has also given companies more engaging ways of talking to their customers. That disintermediation started about a decade ago when customers—for the first time ever—started being able to talk about brands and companies and products without the company engaging in the conversation.”.

2004 169

2004 Download Customers Engagement 169

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) How AI is Transforming CDPs Download Now>> What Is Journey Pruning?

2025 52

2025 Return on Investment ROI Download 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Optimove

FEBRUARY 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. Retention is what turns new customers into loyal, repeat customers.

Marketing 59

Marketing ROI Download Loyalty 59

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Marketing E Commerce 52

Gainsight

OCTOBER 24, 2024

Let’s talk about how to get started: Start with Universal Customer Experiences Digital self-service is not a replacement for customer success functions. Those personalized engagements are still best done by your CSMs. But there are universal customer experiences that can be optimized for efficiency with digital self-service.

Download 52

Download NPS Customer Success Engagement 52

Thematic

FEBRUARY 24, 2025

After implementing improvements, menu update times dropped from 11 seconds to under 3 seconds, significantly improving satisfaction​ By leveraging real-time Voice of Customer feedback, businesses can detect issues early, optimize customer experience, and prevent churn.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Optimove

DECEMBER 11, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The 5 best practices to convert new customers into loyal customers Below are the five best practices for turning new customers into loyal ones for years to come.

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

Customercount

AUGUST 20, 2020

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

Feedback 270

Feedback Engagement Hospitality Download 270

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Think about how your customers use what you sell. A piano tuner sent a download code for free sheet music as a thank you, a few months after the initial tuning appointment. Customers loved getting the music and often called him to schedule their next appointment, without any sales pitch! Is there a way to support that?

2020 372

2020 Airlines Social Media Hotels 372

TechSee

APRIL 17, 2022

Whether in assisted service or self-service interactions, by implementing warm transfers and eliminating the need for a customer to have to repeat their information during a cold or blind transfer, organizations benefit from several key advantages: Better Customer Experience. Conclusion .

Customer Experience 207

Customer Experience Call Center Omnichannel Insurance 207

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

These links can help: Get our free Customer Experience Reflection & Planning Questionnaire filled with prompts to help your CX team get clear and take action. Download our Customer Journey Mapping Workbook to find and fix any moments of neglect in your customer’s journey.

Customer Journey 373

Customer Journey Reference Customer Journey Mapping Brands 373

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Data in the retail landscape is more than just a byproduct of customer transactions.

Retail 52

Retail Download Competitive Advantage Loyalty 52

Alida

MARCH 10, 2017

Companies can avoid Twitter’s troubles by listening to customers and users from the start. Ongoing customer engagement needs to be a component of your CX program. The call to “improve the customer experience” is a nebulous one. For more information, download The Enterprise Guide to Customer Experience.

Customer Experience 196

Customer Experience Net Promoter Score Chief Customer Officer Customer Centricity 196

ProProfs Chat

FEBRUARY 22, 2019

To keep customers engaged, it is important for a loyalty program to focus on their needs & aspirations to ensure they feel satisfied in their relationship with a brand. So, focusing on making customer retention rate stay high can create a tremendous competitive advantage for a brand and lead them to growth.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82