SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? What strategies are employed to build lasting relationships with your customers? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. Let’s discover.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Experience Investigators by 360Connext

OCTOBER 2, 2014

There will be many online and in-person events, so everyone can celebrate! Online events. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Local Networking Events. These are free events, so please come and join us! Register here.

Customer Experience 297

Customer Experience 2012 2013 2014 297

CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. The award will showcase groundbreaking products and services, offering a glimpse into the future of customer experience.

2025 52

2025 Events Connections Innovation 52

Experience Investigators by 360Connext

OCTOBER 9, 2014

For the second year in a row, customer experience professionals around the globe celebrated Customer Experience Day , affectionately known as CX Day. In Chicago, I was happy to be a part of the celebration, as one of the Customer Experience Professionals Association local networking events happening simultaneously around the world.

Social Media 279

Social Media Customer Experience Professionals Consulting Events 279

Experience Investigators by 360Connext

MARCH 11, 2015

It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I get great questions when I speak at events and try to record those quickly so I can write about them later. Blogs are at the center of many content strategies.

Blog 207

Blog Social Media Leadership Events 207

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 103

Customer Engagement Engagement Net Promoter Score Metrics 103

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 274

Customer Service Sports Social Media Communication 274

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Here, without further ado, are the reasons I believe customer experience is the key to happy customers , employees and people in general. I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Comm100

MARCH 30, 2021

Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more. Read on to find out how omnichannel customer service can help cut costs while improving customer service operations. What is omnichannel customer engagement? Free all-in-one customer engagement platform.

Omnichannel 105

Omnichannel 2021 Customer Engagement Engagement 105

Experience Investigators by 360Connext

JANUARY 26, 2015

Are you ready to engage with customers on social media? There are a few things you need to know about social customer care before you jump in, and many brands are blowing it! Join Jeannie for this special live event to learn more. More Posts - Website Follow Me: The post “Such Poor Customer Experience!”

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

JULY 24, 2015

Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event! Huge thanks to Sprout Social for hosting our CXPA Chicago event, and to the smart people who attended! 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Net Promoter Score 234

Net Promoter Score Metrics Effort Score 2015 234

Totango

SEPTEMBER 22, 2020

By fueling all of the above strategies with accurate and timely customer information, you can turn customer engagement, renewal , and growth into practical, repeatable, and achievable goals. The first step in building strong customer engagement is understanding the current customer experience.

Customer Engagement 102

Customer Engagement Engagement Customer Journey Customer Success 102

Experience Investigators by 360Connext

MAY 20, 2015

Customer experience is a new department , focus or strategy and leaders need a resource. Need a speaker for your corporate event or conference? Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms. Contact us for help creating your customer-centric culture.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Optimove

JUNE 22, 2023

So for example when a customer walks through the very department where their online ‘wish-list’ sneakers are on sale, a timely, unmissable discount via push notification would be the perfect trigger action. They can also be used to trigger an event as a customer leaves a physical location, so for example, “Enjoyed your visit?

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

Experience Investigators by 360Connext

JANUARY 28, 2015

Take the time to recognize great customer experiences that are beautifully subtle. A light breeze might not be a huge weather event, but walking to work smelling the flowers from a street over is a good way to start the morning. Graham Moreno runs the blog at Help.com , where they are rethinking customer service.

Customer Experience 233

Customer Experience Blog Customers Loyalty 233

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. This article focuses on how the NFL (National Football League for those outside the US) continues to work on the customer/fan experience.

2025 74

2025 Article Customer Service Sports 74

Experience Investigators by 360Connext

AUGUST 11, 2015

A few weeks ago, I had the privilege of being invited to an event sponsored by Freshdesk as part of their Customer Happiness Tour. The intimate event was a chance to get to know customer experience leaders from brands in the Chicago area, as well as hear speakers from Zappos and Judson University. Happy to […].

Events 223

Events Consulting Customers Customer Experience 223

SAP Customer Experience

JUNE 16, 2023

? Join Us for an Exclusive Interview on “The Future of Customer Engagement” ? We are excited to announce a groundbreaking event focused on the future of customer engagement. On June 28th, 3pm CET, we cordially invite you to an enlightening interview featuring our esteemed guest, Kelsey Jones, Global Head.

Customer Engagement 83

Customer Engagement Engagement Events Customers 83

InMoment XI

OCTOBER 23, 2024

Proactively communicate with customers. Keep customers in the loop with personalized messages about account activity, new products, or special offers. Regular communication helps build trust and keeps customers engaged with your services. Leverage and emphasize community engagement.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Experience Investigators by 360Connext

JUNE 15, 2015

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation.

2015 217

2015 Leadership Innovation 2014 217

InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers. Can Social Listening Help You Find Leads? Yes, absolutely!

Social Media 195

Social Media Multi-Channel Metrics 2024 195

Experience Investigators by 360Connext

JANUARY 21, 2015

Virgin Atlantic is investing in many innovative ideas around how to make the transatlantic flight more of an event to experience. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. And it’s worth noting it was before we boarded the aircraft.

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Experience Investigators by 360Connext

MARCH 9, 2015

This seems so obvious, but you must really start paying attention to the experiences you have as a customer. Start taking note of these observations and pay attention to how events or situations made you feel as a customer. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Experience Investigators by 360Connext

JUNE 22, 2015

Share the blueprints with your most dedicated customers in a special video chat or release clues on Instagram. Help your customers see what’s next and feel involved with the brand they love. Another use is to share how special events happen.

Social Media 233

Social Media Engagement Magazine Innovation 233

Blueshift

SEPTEMBER 1, 2022

One of the best parts of my role as product marketing manager here at Blueshift is partnering with our customers and shining a light on the moments of joy they build for their customers. All our 22 winners and honorees demonstrated success in customer-centric, AI-powered campaigns across marketing channels.

Engagement 98

Engagement Customer Engagement 2022 Customer Centricity 98

Experience Investigators by 360Connext

FEBRUARY 11, 2015

While we gained clients last year, many of them were a result of me speaking at events like Customer Experience World or leading webinars for other organizations. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. As for results? They were mixed.

Marketing 233

Marketing Social Media Blog Webinar 233

InMoment XI

OCTOBER 29, 2024

As a result, you will earn emotional buy-in from customers, turning them into loyal advocates. Create spaces where your customers can connect with each other and your brand. This can happen through social media, forums, or events. Engage regularly by sharing content, hosting discussions, or offering exclusive insights.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Experience Investigators by 360Connext

JUNE 22, 2021

Determine if there is a moment in the customer journey when they are most likely to leave. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Customer interviews can be helpful here in discovering those moments. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Major brands like Gucci are already pushing boundaries with virtual pop-up stores that allow users to buy exclusive digital products and collectibles using cryptocurrencies.

Customer Experience 52

Customer Experience Loyalty Programs Government Loyalty 52

Beyond Philosophy

APRIL 25, 2024

Include what happened, how it made you feel, and which moments of the event made you feel that way. Set the stage, share the event, and tell them how it concluded. The post Crafting Compelling Stories: The Key to Unlocking True Customer Engagement appeared first on Beyond Philosophy. Be relatable. Click here !

Customer Engagement 78

Customer Engagement Engagement 2002 Workshop 78

eglobalis

MARCH 30, 2025

With predictive insights, businesses can personalize the customer journey dynamically. For instance, if a telecoms model predicts a certain segment is about to be frustrated by a network maintenance event, the company can proactively send an apology and perhaps a small bill credit to ease the experience.

Banking 326

Banking NPS B2B Social Media 326

CSM Magazine

OCTOBER 30, 2024

The sixth annual Customer Happiness Awards (CHA) were recently held at The Westin Dubai Mina Seyahi, with His Highness Sheikh Humaid Bin Khalid Al Qasimi in attendance, emphasizing the importance of recognizing companies leading in customer engagement.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

CSM Magazine

FEBRUARY 6, 2025

An effective, yet often overlooked, strategy to deepen customer engagement is creating personalized merchandise. Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise helps businesses stand out while fostering meaningful connections with their customers.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Sands, Hall G – 51123.

2019 174

2019 Innovation Entertainment Events 174

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

Alida

OCTOBER 4, 2016

Member and customer engagement was a hot topic at our Customer Intelligence Summit in Chicago this year. While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. Boredom is the enemy of engagement. Don’t be a bore.

Engagement 250

Engagement Entertainment Insights 2016 250