ShepHyken

SEPTEMBER 15, 2017

In order to succeed and engage with their customers in real and meaningful ways, marketers need to be ready to embrace this new wave of marketing intelligence. Below are a few ways AIM can create higher levels of customer engagement. There is a wealth of customer data available to marketers today.

Customer Engagement 207

Customer Engagement Blog Engagement Marketing 207

Experience Investigators by 360Connext

DECEMBER 15, 2014

Regardless of segment, or customer spend, or even customer lifetime value , it’s imperative to treat all customers, future customers and former customers in a way that lets them know they matter. Sending a thoughtful thank you note to a first-time customer could be what makes them loyal for life.

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

Retently

NOVEMBER 13, 2024

A major hurdle for online fashion retailers has always been replicating the physical experience of seeing, touching, and trying on products – one of the key reasons 62% of shoppers still prefer in-store buys. Impact: The pilot program in Germany was a success, with customers reporting higher satisfaction and fewer returns.

Retail 145

Retail Social Media Technology Brands 145

Totango

AUGUST 1, 2019

To thrive in this environment, you must engage customers proactively and regularly. Let’s explore why customer engagement is critical for your customer success team and the types of engagements you should be leveraging. Why Aren’t Your Customer Engagements Successful? Take a Proactive Approach.

Customer Engagement 81

Customer Engagement Engagement Fashion Customers 81

Ecrion

JULY 8, 2020

Interacting with your audience isn’t always optimized, though, which may result in you not getting as much out of your customer relationships as you could. Fortunately, making use of a customer engagement platform can resolve many of these issues. Improving Customer Service. Improving Customer Service.

Customer Engagement 89

Customer Engagement Engagement ROI Fashion 89

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. Always keep the customer experience in mind. Tips for Increasing Customer Engagement and Loyalty.

Customer Engagement 83

Customer Engagement Loyalty Engagement Multi-Channel 83

SurveySensum

NOVEMBER 5, 2024

Digital Customer Engagement In this digital world, where a brand’s digital image can either make or break it, Nike is nailing its digital customer engagement. This innovation, attention to detail, and risk-taking ability contributed to $162 million in sales in one year, and Michael Jordan as its brand’s face.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

NetBase

APRIL 17, 2020

With salons and boutiques alike forced to shut their storefronts amidst COVID-19, and so many people working remotely and rarely leaving their homes, beauty and fashion are falling from consumers’ priority lists. So, what are beauty and fashion brands doing to stay top of mind with their well-established customer base?

Fashion 64

Fashion Brands Social Media Hospitality 64

Optimove

MARCH 17, 2025

This post explores five powerful iGaming marketing lessons retailers can use to elevate customer engagement and drive overall growth. Retailers can also implement cross-channel campaigns where a customer’s interactions across channels, like website, app, and in-store, immediately trigger personalized messages.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Totango

JANUARY 24, 2019

Today, you need to understand what is going on behind your customer’s doors. You need to employ customer engagement solutions that let you know how your product is being consumed on a day-to-day basis. Every piece of data you collect on your customers tells you something about where they are on their customer journey.

Customer Engagement 55

Customer Engagement Engagement Lifetime Customer Customers 55

Second to None

MARCH 7, 2018

The ability to curate high levels of customer engagement can help brands to increase their customer retention rate, which can have a direct impact on overall profitability. To learn more about customer engagement strategies, check out the following piece written by Kenneth Adams for Forbes. Get after it.

Customer Engagement 54

Customer Engagement Engagement Voice of Customer Brands 54

ShepHyken

OCTOBER 20, 2021

One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . Now, I wondered if the text had the same impact as an old-fashioned handwritten – or even typed – thank-you note. And he did, sort of. He didn’t actually write the note.

Fashion 159

Fashion Customer Service Training Technology Customer Service 159

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences.

Social Media 52

Social Media Download Fashion Omnichannel 52

Ecrion

JUNE 16, 2020

If you’re a customer engagement specialist, these last few weeks may have found you staring at your screen wondering what you can possibly say to your customer base. Maintaining customer relationships has become more important now than ever. Prepare: Foster Greater Customer Relationships. talk to an expert today.

Customer Engagement 59

Customer Engagement Engagement Social Media Fashion 59

Think Customers

OCTOBER 10, 2014

Here''s an objection I sometimes hear when I talk to people about how improving customer experience can boost business performance: "Sure, it sounds great for glam industries like automotive or fashion. Customer Engagement Customer Experience Customer Loyalty Customer Service custmerexperiencecenter eon forrester'

Automotive 73

Automotive Fashion Customer Experience Loyalty 73

Optimove

MARCH 31, 2025

These segments reflect lifecycle stages like: New/onboarding Engaged and active At risk of churn Lapsed but re-engaging This approach ensures messaging is relevant and contextual matching both mindset and timing. And its deeply connected to how, when, and why customers engage. Its dynamic. Its predictive.

2025 52

2025 Download Fashion Definition 52

Totango

AUGUST 1, 2019

To thrive in this environment, you must engage customers proactively and regularly. Let’s explore why customer engagement is critical for your customer success team and the types of engagements you should be leveraging. Why Aren’t Your Customer Engagements Successful? Take a Proactive Approach.

Customer Engagement 49

Customer Engagement Engagement Fashion Customers 49

Kerry Bodine

MAY 3, 2022

In a recent survey of 1500+ marketing leaders, customer engagement platform Braze found that three of the top four challenges that marketers face related to customer engagement revolve around data: Collecting, integrating, and managing data (32% of respondents listed this as a concern). Second pop quiz!

Customer Engagement 62

Customer Engagement Engagement Fashion 2022 62

Optimove

MARCH 12, 2025

Master Personalization Personalization can significantly enhance customer engagement and drive sales. Businesses can deliver tailored recommendations, exclusive offers, and relevant content by analyzing customer behavior and preferences.

Retail 52

Retail Sales Marketing E Commerce 52

Help.com

MARCH 14, 2016

71% of customers are ready and willing to part ways with your company. We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. Make your business more customer-centric. “A Video in customer support is growing. Why aren’t they happy? Communicate.

2016 45

2016 Customer Engagement Engagement Social Media 45

ShepHyken

DECEMBER 28, 2022

That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. . Depending on how your customers like to communicate, it could be in person, on the phone, in an email, a text, or an old-fashioned hand-written note. .

2023 136

2023 Fashion Customer Service Training Reference 136

ChurnZero

APRIL 18, 2024

Analog + digital customer engagement: how to find your balance The analog versus digital metaphor may be from the engineering world, but it’s a great lesson in how tools can co-exist rather than conquer. The post Digital customer engagement: how to balance one-to-one and digital interaction appeared first on ChurnZero.

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

Optimove

FEBRUARY 12, 2025

Regular, relevant touchpoints through email, SMS, or social media updates help brands stay in the spotlight, deepen customer relationships, and encourage future purchases. They can also highlight trending items to keep customers engaged and invested in their brand. #11.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Customer Engagement 58

Customer Engagement Engagement Social Media Omnichannel 58

Joe Rawlinson

MAY 31, 2017

According to the 2016 Customer Engagement Index, 47 percent of customers take their business to a competitor within a day of experiencing poor customer service, and 79 percent do the same within a week. Consumers react swiftly after poor service and will readily switch providers.

Customer Retention 98

Customer Retention Fashion Poor Customer Service 2016 98

Thematic

FEBRUARY 24, 2025

Customers interact with businesses through various touchpoints, including: Websites and mobile apps – Where customers browse products, make purchases, or seek information. Social media platforms – Where customers engage with brands, leave reviews and ask questions.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Oracle

OCTOBER 2, 2019

In 2017, British online fashion and cosmetics retailer ASOS introduced its Style Match app, providing shoppers with a new way to discover products. For example, a user could take a screenshot of an influencer’s fashion ensemble on Instagram and upload it to Style Match. AI-powered chatbots.

Technology 87

Technology Social Media Fashion Retail 87

Hello Customer

JANUARY 16, 2020

January typically is a month to forecast trends, and we believe customer retention will be an important one. And as fashion shows us, every trend returns at some point in time. Turning customers into fans and showing them that you care creates an engaged customer base. Hello Customer © Customer Engagement.

Customer Retention 92

Customer Retention Fashion Customers NPS 92

ShepHyken

NOVEMBER 10, 2017

Busy lifestyles and hectic routines result in customers/visitors wanting support at a time convenient to them. Live chat enables businesses to offer 24/7 support services, ensuring better customer engagement and delightful onboarding experiences.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

CCO Council

MAY 6, 2014

Satisfaction and loyalty are subjective measures of an emotional state and although loyalty correlates well with increased revenue it isn’t as strong as customer engagement, which measures actual customer behavior. Chief Customer Officer Customer Centricity Customer Loyalty'

Customer Centricity 75

Customer Centricity ROI Measurement Chief Customer Officer 75

Gravy Analytics

JULY 8, 2019

Devices frequently observed at stores may belong to frequent shoppers, or fashion shoppers, or do-it-yourselfers. One of the most powerful uses for Persona data is appending it to your customer records.

Fashion 82

Fashion Travel Consulting Events 82

Oracle

OCTOBER 1, 2019

In addition, chatbots offer companies new ways to improve the customer engagement process while aiming to drive down the typical cost of customer service. No longer can brands rely on a single channel for customer service; shoppers want to communicate whenever and however they choose.

Customer Service 74

Customer Service Virtual Agent Average Handle Time Retail 74

ShepHyken

FEBRUARY 26, 2018

Mismanage the customer’s experience an d you may shatter the relationship and any hope for future business. The Business of Fashion) What if businesses could turn transient loyalty into something deeper and more engaging? Why Paid Memberships Are the New Loyalty by Doug Stephens. That is up from less than 2% just last year.

Article 78

Article 2018 Airlines Customer Service 78

Retently

NOVEMBER 27, 2023

Today’s automation tools many outsourcing companies use can personalize your contacts and responses in many ways that help them care for far more customers than you possibly could if you were using the old-fashioned way – manually. Use your NPS as a valuable metric to track growing profit and customers’ overall sentiment of your brand.

NPS 143

NPS Net Promoter Score Multi-Channel Customer Success 143

CSM Magazine

NOVEMBER 3, 2020

Improve and extend the service culture – organisations looking to improve and future-proof their customer service should focus on the natural ability of AI to capture customer data, interpret customer interactions and then use this information to anticipate their requirements now and in the future. About the Author.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Retently

MARCH 17, 2025

Email Marketing (Klaviyo) Automates personalized email flows, tracks customer engagement and analyzes the impact of campaigns on retention and revenue. SMS Marketing (Postscript, Attentive) Delivers targeted messaging, tracks conversion rates, and enhances direct customer engagement through real-time SMS communication.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

ShepHyken

JULY 30, 2018

The answers given are insightful and may prove useful if you’re looking to revamp your company’s customer engagement in the near future. My Comment: How do you deliver a better customer experience? How to tune your customer service to run like a Porsche by Holly Simmons.

2018 78

2018 Article Customer Service Customer Service Training 78